Questrade Financial Group (QFG) is a financial services organization that leverages cutting-edge technology to enhance financial success for Canadians. The IT & Cyber Business Analyst will serve as a critical technical and analytical support within the GRC team, focusing on data-driven storytelling and the application of AI to streamline compliance and risk workflows.
Responsibilities
- Coordinate the end-to-end intake, logging, and documentation of IT and Cyber issues, supporting root cause analysis (RCA) by gathering evidence, capturing timelines, and ensuring remediation plans and closure artifacts are properly recorded in the GRC toolset
- Track the progress of identified IT and Cyber process and control gaps, working closely with stakeholders to maintain resolution traction and ensure audit-ready reporting
- Provide critical support for technology and cybersecurity tool migrations (e.g., GRC platforms, JIRA, ServiceNow) and maintain system health through deep analysis and research
- Create automated executive-level dashboards and reports, ensuring the integrity and accuracy of data feeds used for CISO and Board-level reporting
- Act as the primary support lead for the Cybersecurity Awareness program by coordinating the rollout of training and phishing simulations, while managing the technical tracking of completion rates and repeat offenders
- Support CISO and Technology communication requirements and provide analytical support for ongoing ad-hoc initiatives across the CISO organization
- Implement and operate AI and automation tools to modernize routine GRC tasks, specifically focusing on automating manual data gathering, prompt engineering, and the generation of recurring risk reports
- Continuously seek opportunities to enhance internal GRC processes, moving from manual spreadsheets to automated, scalable workflows
Skills
- 1+ years of experience as a Business Analyst in Technology / Cybersecurity
- Previous experience working in financial services or other regulated or critical infrastructure sectors
- Knowledge of Agile methodologies
- Working knowledge of Google Workplace tools, diagramming and project management software
- Strong analytical and problem-solving abilities
- Strong ability to quickly learn and understand complex topics
- Experience working independently and in a team-oriented, collaborative environment
- Ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision
- Ability to communicate with individuals at all levels of an organization
- Strong written, presentation and oral communication, and interpersonal skills
- Formal education in computer science, IT or business disciplines, and/or equivalent work experience
- ECBA or CPRE or similar certifications are a bonus
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
- A comprehensive benefits plan
- A competitive incentive (bonus) program for Full-Time Permanent roles
Company Overview
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.questrade.com.