Are you a results-driven professional with a passion for delivering exceptional customer service and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading organization dedicated to protecting the health of our water, our Earth, and those who depend on them now and in the future.
At arenaflex, we take pride in our commitment to innovation, sustainability, and community service. Our team of dedicated professionals works tirelessly to develop and implement cutting-edge solutions that transform waste into valuable resources. As a key member of our Operations team, you will play a critical role in ensuring the smooth execution of our transportation and disposal operations in the Northeast Region.
**About arenaflex**
arenaflex is a forward-thinking organization that has been at the forefront of the waste management industry for decades. Our mission is to protect the environment, promote sustainability, and serve our communities by generating value from what others consider waste. With a strong focus on innovation, customer service, and employee development, we have established ourselves as a leader in the industry.
**What We Offer**
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. Some of the highlights of our benefits package include:
* 15 days paid time off
* 10 Holidays
* Medical/Dental/Vision (within 30 days of hire)
* Health Saving Account (HSA) with company match
* Flexible Spending Account (FSA)
* 401(k) with company match (fully vested upon hire)
* Career growth and promotional opportunities
* Tuition Reimbursement
* Salary range of $52,000-$65,000 dependent on experience + a 10% annual incentive plan
**Job Summary**
We are seeking an experienced Assistant Operations Customer Service Manager to join our team in the Northeast Region. As a key member of our Operations team, you will be responsible for assisting with the management of our transportation and disposal operations, supporting contract management and compliance, and developing and reviewing daily customer dispatch schedules. You will also be responsible for analyzing data and trends to explain offsite disposal and transportation cost drivers and providing budget and forecast commentary regarding performance.
**Key Responsibilities**
* Assist with the management of the day-to-day transportation and disposal operations of the Northeast Region
* Support contract management and contract compliance for existing and new merchant customers, vendors, and sub-contractors
* Assist with the development and review of daily customer dispatch schedules, working closely with Transportation Managers, Plant Managers, Sales Managers, and customers to ensure incoming material is appropriately distributed between the facilities
* Adapt dispatch schedules according to changes in customer needs
* Analyze data/trends to explain offsite disposal and transportation cost drivers and provide budget and forecast commentary regarding performance
* Assist in establishing and maintaining the transportation network
* Assist in establishing, promoting, and maintaining customer relationships
* Interact with Area Directors, Sales/Operations Managers, and company personnel to provide transportation service to meet our corporate goals, solve issues, and create a team concept in daily activities
* Optimize the utilization of hauling and disposal network in a dynamic environment
* Assist with oversight of equipment repair and maintenance and the cost control associated with it as needed
* Attend tradeshows and networking events to promote customer relations
* Reporting basic financials including labor, travel, and expenses as it pertains to assigned events
* 15% travel to non-arenaflex sites required
* Assist with analytical testing compliance for incineration facilities
* Analyze distribution costs between facilities for most effective available backup options
* Develop and manage transportation RFPs as needed
**Key Success Factors**
* Thorough understanding of field operations
* Ability to anticipate transportation needs modifying dispatch requirements as needed
* Prepare daily dispatch schedules to accommodate customer requirements with facility capacity
* Assist with all maintenance/repairs monthly financials
* Coordinate logistics for multiple sites in conjunction with Operations team
* Communicate effectively to all levels of the company
* Energetic and dedicated
* Ability to manage dynamics and changing logistics
* Occasional availability after hours and weekends
* Ability to work from home and arenaflex facilities
**Competencies**
* Customer Focus
* Action & Results Oriented
* Business Acumen
* Comfort Around Higher Management
* Embrace and Demonstrate arenaflex's Ethics and Values
* Flexibility
* Approachability
* Organizational Agility
* Understands the cultures of organizations
* Time Management – Values time, uses his/her time effectively and efficiently
**Qualifications**
* Advanced user of MS Excel and PowerPoint - Data analysis will include data entry requirements
* Knowledge of transportation and OSHA regulations
* College degree (Transportation, Operations Management, Business Administration) or equivalent experience
* Experience in high volume, growth-oriented organization
* 10+ years of experience in the transportation industry working with biosolids, waste, or construction carriers a plus
* Travel to other work sites
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a positive impact on the environment and our communities, and we are committed to providing our employees with the tools, resources, and opportunities they need to succeed.
If you are a motivated and results-driven professional with a passion for customer service and operations management, we encourage you to apply for this exciting opportunity. Join our team and be part of a leading organization that is shaping the future of waste management and sustainability.
**How to Apply**
To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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