Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking a Better Evidence Project Coordinator to support frontline healthcare practitioners by responding to inquiries, assisting with communication campaigns, and providing research support to facilitate better health care delivery.
Responsibilities
- Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
- Assist with communication campaigns, including contacting users with updates and program messaging
- Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
- Represent the Global Health Delivery Project professionally with staff , guests, donors, callers, and external visitors; greet guests, candidates, and donors
- Support team members with requested data or searches
- Aid in preparing documents, slides, or related reports
- Perform other duties and responsibilities to support the team’s mission as requested; provide cross coverage as needed
Skills
- High School Diploma or Equivalent required
- Project support or administrative experience 0-1 year required
- Knowledgeable of basic business administrative principles and project management best practices
- Exceptional verbal, written, and presentation skills (we may ask for a writing sample and/or administer a skills test)
- Ability to work effectively both independently and as part of a team
- Competency in Microsoft Office Suite, Google Suite, general high digital literacy and confidence with personal computers, spreadsheets, graphics, emerging applications and database programs
- Ability to work on tight deadlines
- Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
- Knowledge of file management and other administrative procedures
- Ability to handle complex and confidential information with discretion
- Proven customer service and decision-making skills strongly preferred
- Ability to learn project content quickly and demonstrate professionalism
- Strong organizational and written communication skills
- Detail-oriented
- Positive, flexible, professional, and a can-do attitude
- Appreciation for global health and cross-cultural communication
- Desire to serve frontline healthcare workers in global settings
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses as applicable
- Recognition programs designed to celebrate your contributions and support your professional growth
- Reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
Company Overview
Mass General Brigham specializes in providing medical treatments and health diagnostics services. It was founded in 1994, and is headquartered in Somerville, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.massgeneralbrigham.org.