Job Description:
• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client
• Follows client-specific protocols and policies
• Investigates and responds to client enquiries
Requirements:
• 1+ years’ experience working in Call Center of Customer Service function
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Bilingual candidates will provide additional support for bilingual calls
Benefits:
• Health, Dental, Vision, Life and Disability Insurance
• 401K w/employer match
• HSA/Flexible spending accounts
• Paid time off starting at 90 days
• Annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided