Assists with functions of Care Connections programs to optimize care coordination activities, support program operations, assist in optimizing functions of the organization, and enhance health outcomes of individuals served.
Clinical Program
Assistant will also assist with service arrangements and authorization as identified by the Primary Supports Coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES a. Provide clerical support to the Care Connections Program through management of participant documents and electronic health record.
b. Maintenance of Care Connections related forms.
c. Maintain the Service Needs Requests, including compiling service requests from Supports Coordinators.
d. Coordinate and arrange services with providers per the plan of care by the Primary Supports Coordinator within timeframes set by Program Operating Standards.
e. Complete and send service authorization for any service arranged on behalf of the Supports Coordinator.
f. Work in close collaboration with the participant’s Supports Coordinator as the Supports Coordinator has ultimate responsibility for the participant’s case.
g. Maintain administrative tasks related to AAANM approved texting app – maintaining user lists and contacts.
h. Maintain E-signature portal and participant folder structure for e-signing documents and attaching documents to compass record.
i. Provides data management support, including data collection, reporting, compilation, and follow-up of information for various program needs as assigned.
j. Collaboration with AAANM teams to review data reports and compile information for continuous improvement strategies.
k. Attend organizational, team and other meetings/trainings as required or scheduled.
l. Supports departmental and organizational efficiency, effectiveness, and impact to change for sustainability of the organization.
m. Maintain HIPAA compliance and confidentiality at all times regarding participant and co-worker information per all agency guidelines.
n. Maintain all Care Management deadlines and procedures, including documentation standards, as established by AAANM.
o. Be an advocate to continually seek ways to improve process and procedures.
p. Attend and participate in community meetings and workgroups as assigned by Supervisor.
q. Ensure the responsibilities of the position are always handled in a safe and responsible manner.
SUPERVISORY RESPONSIBILITIES:
• None
ADDITIONAL RESPONSIBILITIES
• Perform all other duties as assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Healthcare experience recommended.
Knowledge, Skills and Abilities Required
• Applicable clinical knowledge of target populations needs and conditions as gained through a combination of education and experience.
• Ability to manage multiple competing deadlines and re-prioritize urgent requirements when necessary.
• Excellent listening skills and ability to decipher individuals’ needs and concerns.
• Ability to handle high pressure visits or calls from those who may be overwhelmed or in crisis.
• Ability to show and maintain empathy and compassion.
• Maintain knowledge of and information about community resources.
• Maintain competency in aging issues including dementia.
• Maintain a working knowledge of care management program eligibility criteria including working knowledge of Medicaid requirements.
• Establish and maintain productive communication and working relationships with individuals inside/outside the Agency including participants, guardians, management, community partners, coworkers and support staff.
• Good customer service skills and ability to navigate/resolve issues and complaints.
• Represent the Agency’s set of core beliefs and values.
• Ability to effectively use telehealth technology to conduct participant interviews, as needed and per HIPAA guidelines.
• Effective written and verbal communication skills to convey and receive information (in person, via telehealth, on the phone, or through e-mail correspondence) and accurately document all forms of communication in appropriate locations.
• Attention to detail and good time management skills.
• U
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