Cloud Applications Administrator - Penn Engineering

The University of Pennsylvania is a prestigious Ivy League institution known for its leadership in education and research. They are seeking a Cloud Applications Administrator to manage cloud-based services and support for the Penn Engineering faculty, staff, and students, ensuring reliability and compliance of various platforms.

Responsibilities

• Maintain, configure, and support cloud-based platforms used by administrative departments, faculty, staff, and students, including Google Workspace for Education, Freshservice, Slack, Slate, and others
• Perform ongoing administration and maintenance, including changes, modifications, or improvements of cloud services to ensure reliability, security, and data privacy and compliance
• Maintenance, configuration, and management of hosted websites on Pantheon and on-premise webservers
• Work with stakeholders to define standards, best practices, and long-term plans for the services, and recommend solutions based on those needs
• Document configurations, procedures, and service changes, and provide support for troubleshooting, access, and issue resolution as needed
• Participation in our on-call support rotation. On-call work may be required during non-business hours to respond to urgent, high-priority, and escalated service issues or outages. This includes the potential for both evening and weekend hours

Skills

• Bachelor's Degree in Computer Science or a related field and one to two years of related experience or an equivalent combination of education and experience
• Demonstrated experience with Cloud services, in particular Google Workspace for Education
• Experience with WordPress and PHP highly desirable
• Experience with Apache and webservers
• Experience working in Linux environments
• Working knowledge scripting in Shell, Perl, and Python
• Strong interpersonal, written, and communication skills
• Must have the ability to work independently and as a member of a team
• Ability to quickly learn and apply technologies

Benefits

• Penn offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
• Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn.
• Your dependent children are also eligible for tuition assistance at other institutions.
• Penn offers generous retirement plans to help you save for your future.
• Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis.
• Choose from a wide variety of investment options through TIAA and Vanguard.
• Penn provides you with a substantial amount of time away from work during the course of the year.
• Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.
• If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements.
• Eligible family members must always provide proof of good health and are subject to underwriting.
• Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.
• That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Penn provides an array of resources to help you advance yourself personally and professionally.
• As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.
• Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries.
• There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples.
• As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.
• Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff.
• You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments.
• These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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