**Join arenaflex's dynamic team and become a part of our mission to deliver happiness and satisfaction through exceptional customer service.**
As a Digital Customer Service Associate at arenaflex, you will play a vital role in providing top-notch support to our customers through various channels, including phone, email, and chat. If you're passionate about delivering exceptional customer experiences, have a cheerful outlook, and are looking for a flexible part-time opportunity, we encourage you to apply.
**About arenaflex**
arenaflex is a company that reflects our values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook. We're a team of passionate individuals who share a genuine belief in the benefits of our products and a commitment to delivering happiness and satisfaction to our customers. Our mission is to provide quality products and services that make a positive impact on people's lives.
**Job Overview**
As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts, ensuring that our customers receive the most efficient and effective "Best in Class" customer service. You will use excellent communication skills and phone techniques to resolve customer inquiries and issues, while contributing to department Service Level Agreement (SLA) goals and meeting individual SLA goals.
**Responsibilities**
* Provide outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies and processes, and general and routine information regarding orders and products.
* Work efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
* Ensure the customer experience is a first-stop resolution experience.
* Responsible for the accuracy of all work assigned.
* Offer alternative product choices and options when needed.
* Thoroughly document every customer contact.
**Requirements and Qualifications**
* Some college, technical school, or related call center/customer support center experience is required.
* Experience in a high-volume multi-channel call center/customer support center.
* Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
* Excellent phone and customer service skills.
* Proficient writing skills.
* Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
* Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
* Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
* Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
* Friendly, courteous, service-oriented, professional, and outgoing.
* Remain calm and professional in stressful situations.
* Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
* Collaborator with a "can do" attitude that can work in a demanding environment.
* Ability to expertly and assertively market and promote the company's brand and products.
* Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
* Spanish, French, Portuguese, or German language skills a plus.
* Use of Gladly CRM and IBM OMS a plus.
**Why Join arenaflex?**
* We sell products that bring people happiness and satisfaction! Our products are amazing!
* Competitive pay
* 3 pairs of free shoes every year and a generous discount for friends and family
* Holiday Pay
* Generous PTO
* 401(k) program (including a 5% company contribution)
**How to Apply**
If you're interested in joining our team, please send a cover letter, resume, and weekly availability to:
[email protected]. The subject line should list "Digital CS Associate - PT".
**arenaflex is an Equal Opportunity Employer**
We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Apply Now**
Don't miss this opportunity to join a dynamic team and become a part of our mission to deliver happiness and satisfaction through exceptional customer service. Apply now and take the first step towards a rewarding career with arenaflex.
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Join arenaflex's Dynamic Team
As a Digital Customer Service Associate at arenaflex, you will play a vital role in providing top-notch support to our customers through various channels, including phone, email, and chat.
About arenaflex
arenaflex is a company that reflects our values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook.
Job Overview
As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts, ensuring that our customers receive the most efficient and effective "Best in Class" customer service.
Responsibilities
- Provide outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies and processes, and general and routine information regarding orders and products.
- Work efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
- Ensure the customer experience is a first-stop resolution experience.
- Responsible for the accuracy of all work assigned.
- Offer alternative product choices and options when needed.
- Thoroughly document every customer contact.
Requirements and Qualifications
- Some college, technical school, or related call center/customer support center experience is required.
- Experience in a high-volume multi-channel call center/customer support center.
- Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
- Excellent phone and customer service skills.
- Proficient writing skills.
- Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
- Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
- Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
- Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
- Friendly, courteous, service-oriented, professional, and outgoing.
- Remain calm and professional in stressful situations.
- Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
- Collaborator with a "can do" attitude that can work in a demanding environment.
- Ability to expertly and assertively market and promote the company's brand and products.
- Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
- Spanish, French, Portuguese, or German language skills a plus.
- Use of Gladly CRM and IBM OMS a plus.
Why Join arenaflex?
- We sell products that bring people happiness and satisfaction! Our products are amazing!
- Competitive pay
- 3 pairs of free shoes every year and a generous discount for friends and family
- Holiday Pay
- Generous PTO
- 401(k) program (including a 5% company contribution)
How to Apply
If you're interested in joining our team, please send a cover letter, resume, and weekly availability to: [email protected]. The subject line should list "Digital CS Associate - PT".
arenaflex is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply Now
Don't miss this opportunity to join a dynamic team and become a part of our mission to deliver happiness and satisfaction through exceptional customer service. Apply now and take the first step towards a rewarding career with arenaflex.
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