Are you a passionate and detail-oriented individual with a knack for delivering exceptional client experiences? Do you thrive in fast-paced environments and have a talent for identifying areas for improvement? If so, we want to hear from you! arenaflex is seeking a Digital Savings Operations Live Chat Casual Worker to join our team and help shape the future of our digital savings proposition.
**About arenaflex**
arenaflex is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.
**Join our Digital Savings Team**
We're looking for an individual who is passionate about delivering a first-class client experience in a demanding environment supporting clients placing retail deposits with the bank. As a Digital Savings Operations Live Chat Casual Worker, you will be the first point of contact for prospects during the onboarding journey, answering any questions or helping to solve any issues. You will also work with team members to help tailor and enhance our products, resources, and services to something that really adds value to our clients.
**Key Responsibilities**
* Live Chat agent - using Live Chat functionality, you will be the first point of contact for:
+ Prospects during the onboarding journey, answering any questions or helping to solve any issues
+ Clients with servicing needs
+ Clients who have questions, queries, complaints, or compliments
* Identifying clients who are in vulnerable situations and helping to figure out how we can support them
* Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools, or products to improve client experience
* Identify and log client complaints ensuring that clients are treated fairly and can share their thoughts and concerns
**Working Remotely**
To work remotely, you will need to:
* Work from home in the UK in a safe, private, and distraction-free environment
* Have a solid internet connection (download speed - 10mbps; upload speed - 3 mbps)
**Core Skills and Knowledge**
* Regulatory Knowledge as applicable to role
* To act with integrity at all times and embrace the philosophy of treating our customers fairly
* Understand and follow all relevant compliance considerations, including the regulatory environment and appropriate processes, procedures, and their implications
* Be able to identify any relevant business risks and escalate them accordingly
* Strong communication skills
* Experience dealing directly with clients and maintaining client relationships, within a service or sales environment
**Desirable Attributes**
* A passionate and energetic service mind-set
* Ability to work under pressure and to tight time frames
* Self-motivated with an ability to work individually and as part of a team
* Good listening skills
* Previous experience in a Live Chat/Customer Service role
* Able to work well in a fast-paced environment
* Friendly and client-focused
**Our Culture and Benefits**
At arenaflex, we value our employees' wellbeing and offer a range of benefits to make our people feel healthier, balanced, and more fulfilled in their lives inside and outside of work. Some of our benefits include:
* Wellbeing Subsidy
* Corporate Gym Membership
* Virtual GP
* Peppy Health App (Fertility, Menopause, and Early Parenthood)
* Optional Private Medical & Dental Insurance
* Non-contributory Pension & Discretionary Bonus
* Life & Income Protection
* Season Ticket Loan & Electric Vehicle Scheme
**Why Join arenaflex?**
We're a company that values innovation, creativity, and business performance. We believe in creating an environment where everyone feels free to be themselves, which helps drive innovation and creativity. At arenaflex, we want everyone to find it easy to be themselves and feel they belong.
**How to Apply**
If you're excited about this opportunity and want to be part of shaping the future of our digital savings proposition, please submit your application. We welcome applications from individuals who may not meet all the criteria but have the passion and drive to succeed in this role.
**Recruitment Process**
We commit to ensuring that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the 'Accessibility Options' link at the top of the page.
If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.
**Meet the Recruiter**
Ellis Wadsworth
LinkedIn
We commit to ensuring that everyone is fairly assessed during our recruitment process.
Let us know if you need any reasonable adjustments to complete your application.
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**Benefits**
Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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