At arenaflex, we're revolutionizing the way customers interact with brands in the MENA region. As a leading cash back aggregator, we're committed to providing flexible services that foster a new and needed form of loyalty. Our goal is to transform everyday transactions into savings for customers and more sales for brands.
With a strong focus on innovation and customer satisfaction, we're expanding our team to meet the demands of our fast-paced growth. We're seeking a talented and motivated individual to join our customer service team as a Saudi Arabic-Speaking Customer Service Agent (Chat Only).
**About arenaflex**
arenaflex is the first cash back aggregator in the MENA region, using cutting-edge technology to distribute cash back offers that transform everyday transactions into savings for customers and more sales for brands. Our mission is to provide flexible services that foster a new and needed form of loyalty.
Since our launch in 2018, we've established ourselves as a smart, sustainable advertising channel where brands and customers engage in a meaningful value exchange based on cash back rewards. We've expanded to offer custom solutions that help brands and other entities enhance their service offerings seamlessly and build stronger relationships with target audiences organically.
**Why Join arenaflex?**
We're a dynamic and innovative company that values diversity, knowledge, and experience. We're committed to rewarding innovation and enthusiasm, and we offer plenty of opportunities to learn and improve your skills in a booming sector like e-commerce. Our team is passionate about sharing experiences and growth, and we're looking for fresh minds, enthusiastic spirits, and team players to join our workforce.
**Job Summary**
As a Saudi Arabic-Speaking Customer Service Agent (Chat Only), you'll be responsible for providing effective customer service to all customers by using excellent, in-depth knowledge of the company's products and programs as well as communicating effectively within the company.
**Key Responsibilities**
* Respond to customer web inquiries regarding online merchandise or service orders
* Provide assistance to Saudi Arabian customers via email and chat, requiring a strong understanding of the local dialect and cultural nuances
* Document customer issues and inputs in ticketing system
* Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures
* Achieve productivity standards and goals while maintaining the highest level of customer service
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Create and maintain customer loyalty by providing unforgettable service
* Work with team to achieve department goals such as updating response templates for customer queries
* Perform other duties as assigned by supervisor
**Requirements**
* Candidate must be fluent in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances
* 1 year of Customer Service Experience
* Fluency in spoken and written English
* Fluency in written Arabic
* Ability to answer a high volume of messages/outbound calls
* Excellent interpersonal skills
* Demonstrate sound decision-making abilities
* Ability to anticipate problems and create solutions for them with Strong attention to detail
* Accept and adapt well to corporate or departmental change
* Able to begin tasks with limited supervision
* Understand and process new information quickly
* Understand the value of creating customer loyalty
* Maintain stable performance and poise in high stress situations
* Digital and E-commerce experience preferred
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible working hours and remote work options
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
* Opportunities to work with a diverse and talented team
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Contact Information**
For more information about this role or to submit your application, please visit our website or email us at [
[email protected]](mailto:
[email protected]). We look forward to hearing from you!
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