At arenaflex, we're revolutionizing the way businesses operate in the cloud. As a pioneer in cloud and data management, we're building innovative tools to help companies like yours navigate the complexities of data management, infrastructure, and more. We're seeking a top-tier Director, Customer Solutions Architect to join our team and help us propel our business forward.
As a Director, Customer Solutions Architect at arenaflex, you'll be at the forefront of building our business and bringing our cutting-edge tools to market. You'll work closely with our innovative product, tech, and design leaders to question the status quo and drive growth. With a focus on customer satisfaction, you'll be responsible for delivering exceptional solutions that meet the unique needs of our clients.
**About arenaflex**
arenaflex has been a trailblazer in the financial services industry since our first credit card customer in 1994. We've always recognized the power of technology and data to drive innovation and personalization. In 2022, we launched arenaflex Software, our first B2B software solution, Slingshot, to market. Our mission is to accelerate the data management journey at scale for businesses operating in the cloud.
**Key Areas of Focus for Solutions Architects**
As a Solutions Architect at arenaflex, you'll be responsible for:
* **Trusted Advisor**: Serving as the front line for our customers' tech, product, and cyber needs, as well as solutioning product-specific improvements.
* **Customer Ambassador**: Representing the voice of the customer and customer needs in internal discussions and working groups.
* **Demonstrate Value**: Identifying the best solutions that bring value to our customers.
* **Thought Leadership**: Using research and customer solutioning experiences to build and share thought leadership both internally and externally.
* **Subject Matter Experts**: Gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
* **Pre-Sales & Post-Sales**: Focusing on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. We also focus on the Post-Sales stages, where customers require solutions that weren't part of their original product deployment.
* **Solution Oriented**: Finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal.
* **Channel Partnership**: Collaborating with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities for This Role**
As a Director, Customer Solutions Architect at arenaflex, you'll be responsible for:
* **Cultivating Trust and Building Relationships**: Identifying, documenting, and measuring pain points and desired business outcomes with customers.
* **Effectively Advocating and Representing the Voice of Customers**: Influencing organizational objectives, product roadmaps, and improving the overall customer experience.
* **Managing Relevant Customer Activity**: Identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
* **Building and Managing Key Processes**: Including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* **Serving as a Knowledge Resource and Escalation Point**: For coworkers and customers.
* **Autonomously Working through Complex Situations**: Building mechanisms and solutions to close gaps and grow the business.
* **Leading Cross-Functionally**: To achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* **Leading High Customer Satisfaction**: Through the use of data and proactive solutions.
* **Productively Challenging the Status Quo**: With clarity, identifying and proposing different approaches and solutions.
* **Conducting Periodic Check-Ins**: With customers to ensure product fit and align on ways to drive more value together through technical solutioning.
* **Developing and Maintaining Technical Support Procedures and Policies**: Building credibility and trust within the team and with our business customers and stakeholders.
* **Driving Architecture/Design Reviews**: For our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
* **Analyzing, Defining, and Documenting Requirements**: For data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* **Working with Business Partners, Architects, and Other Groups**: To identify technical and functional needs of systems, and determine priority of needs.
* **Staying Current with New Technology Options and Products**: Evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential and Preferred Qualifications**
* **Basic Qualifications**:
+ Bachelor's degree or Military experience
+ At least 5 years of experience with design, implementation, or consulting experience of distributed applications
+ At least 3 years of experience in infrastructure architecture, database architecture, and networking
+ At least 3 years of experience with cloud platforms (AWS, GCP, Azure)
* **Preferred Qualifications**:
+ Master's Degree in Computer Science, Engineering, or Information Technology
+ Working knowledge of software development tools and methodologies
+ Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
+ High level of comfort communicating effectively across internal and external organizations
+ Ability to understand API design and integration
+ Demonstrated ability to adapt to new technologies and learn quickly
+ Experience working within software development or Internet-related industries
+ History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
+ Ability to understand B2B sales process and client relationship management
+ Ability to understand security frameworks (NIST, ISO)
+ Ability to understand cryptography and data encryption methodologies
+ Demonstrated ability to understand tokenization and data security technologies
**Compensation and Benefits**
arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and innovative team. arenaflex is committed to diversity and inclusion in the workplace, and we're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
**How to Apply**
If you're a motivated and innovative professional looking to join a pioneering team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss further.
**Note**
arenaflex will not sponsor a new applicant for employment authorization for this position. This role is also subject to a minimum and maximum full-time annual salary range, which may vary based on location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.
We look forward to hearing from you!
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