Disability Eligibility Specialist – Retirement Counselor 2

Job Description: • Determine retirement eligibility and benefits, specifically disability eligibility • Provide information to members, beneficiaries, alternate payees, and employers on rights and benefits • Analyze complex medical documentation to determine and recommend disability eligibility • Work closely with internal Medical Advisor and external Medical Staff • Recommend continuation or discontinuation of disability benefits based on medical documentation and employment review • Create individualized complex letters detailing review of a disability claim; quoting proper ORS and OAR that supports determination • Effectively communicate by phone to members, detailing complex and sensitive information Requirements: • Two years of experience researching or reconciling accounts AND explaining rules, programs or procedures • OR One year of experience researching or reconciling accounts AND explaining rules, programs, or procedures AND 12 quarter (8 semester) college level credit hours in accounting, finance or business administration • OR Two years of calculating payment amounts AND explaining rules, programs, or procedures • OR One year of calculating payment amounts AND explaining rules, programs, or procedures AND 12 quarter (8 semester) college level credit hours in accounting, finance or business administration • Familiarity with medical terminology, medical chart notes and/or medical insurance claims • Demonstrate logical deductive analysis by providing well thought out documentation and reasoning when making decisions • Utilize problem-solving abilities to analyze and accurately evaluate data, identify discrepancies and determine possible solutions and determinations based on regulatory criteria to support outcomes • Ability to communicate both orally and complex program processes and concepts in a simplified manner to customers and public • Manage and track multiple complex caseloads from initial application through final determination • Exercise tact and diplomacy when dealing with sensitive, complex and confidential member situations • Experience in communicating sensitive subject matter to members that may be angry or frustrated. Benefits: • Work/life balance • 11 paid holidays a year • Competitive benefits package • Advancement and learning opportunities that will help grow your career with the State of Oregon • Remote work option depending on position needs