Dispatcher - Mechanical

ABC Home & Commercial Services is seeking a Dispatcher to join their Mechanical division. The Dispatcher will be responsible for receiving, scheduling, and dispatching customer requests during regular business hours while maintaining effective communication with customers and technicians.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC)
• Provide timely and accurate information to incoming customer requests. Schedule service appointments
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes
• Know, understand and execute the dispatch strategy/plan for each department/service trade
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns
• Maintain customer records by immediately updating account information
• Provide timely and accurate information to incoming customer requests
• Work in partnership with other employees to meet and exceed customer expectations
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors

Skills

• 1 Yr Experience in Trade Dispatching, scheduling OR call center experience
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Ability to communicate well, using excellent interpersonal and communication skills
• Must be able to adapt quickly in an ever-changing, fast-paced environment
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations
• Excellent written communication skills, including spelling and punctuation
• Excellent team player with commitment to company values
• Ability to sit for long periods of time
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
• Proficient in Spanish a plus

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
• Hybrid work opportunity after 90 days of training

Company Overview