**Unlock the Power of Customer Success with careerzynith**
Are you a seasoned Customer Success professional looking to take your career to the next level? Do you have a passion for driving growth and profitability for global manufacturers and distributors? Look no further than careerzynith, a leading provider of cloud-based, AI-powered pricing, selling, and prescribing solutions. As an Enterprise Customer Success Manager, you will be a key player in our growing team, responsible for managing complex, high-value accounts and driving adoption, value realization, and alignment with our customers' long-term business strategies.
**About careerzynith**
careerzynith partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers.
**The Opportunity**
As an Enterprise Customer Success Manager, you will be responsible for:
* Advocating customer needs throughout the customer lifecycle, understanding customer business challenges, and industry trends consulting on how careerzynith can help them achieve their objectives
* Collaborating with the account team to develop account plans and call-to-actions
* Cultivating relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction
* Developing partner-focused relationships with key account contacts
* Understanding customer concerns and working effectively with internal teams to ensure our ability to resolve them
* Partnering with careerzynith SMEs and customer stakeholders advocating and anticipating the needs of customers
* Monitoring and reporting out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
* Communicating with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
* Championing customer needs relative to software feature requirements
* Supporting Sales when upsell opportunities are identified
* Other duties as assigned
**The Skill Set**
To succeed in this role, you will need:
* Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level
* Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: able to articulate value propositions and integration into business processes
* Commercial Business Processes: able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
* Sales/Account Management Process Proficiency: demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
* Project Governance Knowledge: understanding of the principles of effective Project Governance, especially as it relates to complex software implementation
* Business Systems Integration: able to understand the principles of business systems interaction through integration and data transformation
* Vendavo Solutions: willingness to learn business process and technical use cases as they relate to careerzynith solutions
* Enterprise Account Management: experience managing large enterprise customer relationships (> $1 Billion in Revenue and global presence)
* Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus
* Demonstrated ability to engage and build relationships with customer executives and key decision-makers
* Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
* Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
* Willingness to travel up to 10% and support international time zones
**The Benefits**
As a valued member of our team, you will enjoy:
* Flexibility to work from home or in the office, depending on what works best for you
* Unlimited PTO for vacation, sick, and mental health days – we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest, and recharge
* 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
* 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
* $110 a month to cover your cell phone and internet expenses
* High-end laptop (Dell XPS or Mac)
* Competitive pay and bonus/commission
* Comprehensive health, dental, vision, and mental benefit options (PPO, FSA, HSA)
* 401k plan with a 3% employer non-election contribution
**The National Minimum Salary**
The national minimum salary for this role is $83,995 base and benefits. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
**Apply Now**
If you are a motivated and experienced Customer Success professional looking to join a dynamic and growing team, apply now to become an Enterprise Customer Success Manager at careerzynith. We look forward to hearing from you!
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