At arenaflex, we're revolutionizing the way organizations approach governance, privacy, and security. With a foundation in data understanding and a team that pioneered market-leading CASB & DLP technology, we've created a platform from the ground up that leverages automation and workflows to solve complex business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick deployment, and customizability are just a few reasons why companies choose arenaflex over stitching multiple vendors together to address their challenges.
As an Enterprise Customer Success Manager at arenaflex, you'll play a critical role in building key relationships with Directors/Managers of Data Security/Privacy/Governance, Data Engineers, Security Architects, and Privacy teams to implement best-in-class modules from our Data Command Center. Your mission will be to ensure our mid-to-large enterprise customers adopt and realize the recurring value from our platform, driving increased customer satisfaction, value, retention, and expansion of our platform footprint.
**What You'll Do:**
* Own and drive onboarding, adoption, and advocacy across a portfolio of customers, fostering a deep understanding of their needs and goals.
* Work closely with customers to build success plans, establish critical goals, and aid them in achieving their objectives, leveraging our platform to drive business value.
* Design and execute a value roadmap for each customer in your portfolio, identifying opportunities for growth and expansion.
* Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer, ensuring open communication and alignment on goals and objectives.
* Conduct Quarterly business reviews to ensure successful outcomes from our solutions, measuring and monitoring customer health metrics and KPIs.
* Solidify your position as a trusted advisor/strategic advisor with all customers, driving continued value from our products and services.
* Partner with our Account Team (Account Executives, Solution Architects, Sales Engineers, and Training) to find opportunities for new usage of our platform across organizational functions, and build contract renewal, upsell, and cross-sell opportunities.
* Define success plans for at-risk customers and execute them in collaboration with functional teams, ensuring timely intervention and support.
* Act as the voice of the customer internally, advocating for their needs and driving improvements in the customer experience, including both product and process enhancements.
* Leverage internal tools to archive customer activity and other key data points, providing valuable insights for future engagement and growth.
**What You Need to Succeed:**
* 5+ years of relevant work experience in customer success, consulting, post-sales technical account management, and similar roles, with a proven track record of driving business value for customers.
* Strong consulting, project management, and/or business analyst skills, with the ability to interact with client teams at various levels of technical and non-technical depth.
* Excellent written and verbal communication skills, with the ability to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences.
* Previous experience with a Cyber/data security solutions company and/or an enterprise software company working with large enterprise customers is highly desired.
* Strong knowledge of SaaS and Multi-cloud (AWS, Azure, GCP) architectures, as well as the traditional on-premise model.
* Solid understanding of complementary data security concepts, such as data discovery, DLP, encryption/tokenization, data masking, access control, rights management.
* Familiarity with various types of structured and unstructured data systems across SaaS, Multi-cloud, and traditional, self-managed systems.
* Fundamental technological knowledge of networking environments.
* Experience installing and supporting enterprise software on Windows and UNIX platforms.
* Prior experience with arenaflex Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions.
* Up to 25% travel.
**About Us:**
At arenaflex, we're passionate about solving challenges across governance, privacy, and security. With a foundation in data understanding and a team that pioneered market-leading CASB & DLP technology, we've created a platform from the ground up that leverages automation and workflows to solve complex business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick deployment, and customizability are just a few reasons why companies choose arenaflex over stitching multiple vendors together to address their challenges.
The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At arenaflex, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. arenaflex's solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access, and protect sensitive data at scale.
**Join Our Team:**
If you're a seasoned customer success professional with a passion for driving business value and a deep understanding of the complexities of governance, privacy, and security, we want to hear from you. Apply now to become an Enterprise Customer Success Manager at arenaflex and be part of a team that's revolutionizing the way organizations approach data and security.
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