At careerzynith, we're committed to pushing the boundaries of innovation and excellence in the aerospace industry. As a leading provider of comprehensive services, we're seeking an exceptional Entry Level Customer Support Specialist (Call Center) to join our dynamic team in Dallas, TX. This role is a fantastic opportunity for a motivated and customer-focused individual to kick-start their career in a fast-paced, hybrid environment.
**About careerzynith**
careerzynith is a global leader in the aerospace industry, dedicated to delivering cutting-edge solutions that meet the evolving needs of our customers. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner to our clients around the world. Our team is passionate about making a difference, and we're excited to welcome like-minded individuals who share our vision for a brighter future.
**The Role**
As an Entry Level Customer Support Specialist (Call Center) at careerzynith, you'll play a critical role in providing world-class customer service to our end-users, supporting our Supply Chain Call & Contact Center team. You'll be responsible for:
* Retrieving, researching, and resolving specific customer emails and service requests
* Entering, tracking, monitoring, and coordinating customer order delivery requirements
* Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems
* Advising customers on order status, changes, or improvements and following up on issues related to their accounts
* Managing multiple orders and research lists for specific customers
* Researching and analyzing data to identify trends or issues regarding specific customers
* Supporting Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations
**Responsibilities**
* Retrieve, research, and resolve specific customer emails and Service Requests
* Enter, track, monitor, and coordinate customer order delivery requirements
* Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems
* Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts
* Manage multiple orders and research lists for specific customers
* Research and analyze data to identify trends/issues regarding specific customers
* Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations
**Requirements**
* 1+ years of experience in customer service or a support organization
* 1+ years of experience interfacing with external customers and responding to support requests
* 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
* Experience and/or knowledge of Basic Supply Chain principles
* Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
* Ability to work evening shifts and/or midnight shifts as assigned
**Nice-to-haves**
* 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
* 1+ years of experience with SAP in support of Supply Chain functions
* 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
* 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
* Adaptability to changing environments and customer needs
* Ability to work independently and collaboratively with a cross-functional team
**Benefits**
* Health insurance
* Flexible spending accounts
* Health savings accounts
* Retirement savings plans
* Life and disability insurance programs
* Paid and unpaid time away from work
**What We Offer**
At careerzynith, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you'll enjoy:
* Opportunities for career advancement and professional growth
* Collaborative and inclusive team culture
* Comprehensive benefits package
* Flexible work arrangements to support work-life balance
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering world-class customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation.
**Join the careerzynith Team**
At careerzynith, we're dedicated to making a difference in the aerospace industry. We're seeking talented and motivated individuals who share our vision for a brighter future. If you're ready to take your career to new heights, we invite you to join our dynamic team and become a part of our success story.