Join the arenaflex family and embark on a world of possibilities, where you'll travel the world, grow your expertise, and become the best version of yourself. As a valued member of our team, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why You'll Love This Job**
As a Customer Service Specialist within the Government and Corporate Affairs team at arenaflex, you'll be a key member of our dynamic and inclusive workforce. Your role will be to promote and sell air travel on arenaflex, while providing exceptional customer service to our valued clients. You'll be the face of our company, and your interactions will shape the experience of our customers.
**Key Responsibilities**
* Promote and sell air travel on arenaflex to government and corporate clients
* Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
* Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
* Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
* Communicate new rules, policies, and procedures that would affect the customer
* Collaborate with internal stakeholders to ensure seamless customer experiences
**What You'll Need for Success**
* **Minimum Qualifications**
+ Bachelor's degree in a relevant field or equivalent experience/training
+ Excellent leadership, organizational, and customer contact skills
+ Ability to be resourceful and creative at immediate problem resolution
+ High level of initiative, exercise good judgment, and be dependable
+ Satisfactory attendance required
* **Preferred Qualifications**
+ Experience in customer service, sales, or a related field
+ Knowledge of Native SABRE or similar travel technology platforms
+ Proven track record of delivering exceptional customer experiences
+ Strong communication and interpersonal skills
* **Skills and Competencies**
+ Excellent communication and interpersonal skills
+ Ability to work in a fast-paced environment and prioritize multiple tasks
+ Strong problem-solving and analytical skills
+ Ability to work collaboratively as part of a team
+ Proficiency in Microsoft Office and Google Suite
**What You'll Get**
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks that will enhance your work-life balance and career growth. Some of these include:
* **Travel Perks**: Explore the world with arenaflex, reaching 365 destinations on more than 6,800 daily flights across our global network. You, your family, and friends can enjoy travel perks, including discounted fares and upgrades.
* **Health Benefits**: On day one, you'll have access to comprehensive health, dental, prescription, and vision benefits to help you stay well. We also offer virtual doctor visits, flexible spending accounts, and more.
* **Wellness Programs**: Our wellness programs provide you with the right tools, resources, and support to be the best version of yourself. From fitness classes to mental health support, we've got you covered.
* **401(k) Program**: Available upon hire, our 401(k) program offers employer contributions to help you save for your future.
* **Inclusive Work Environment**: arenaflex is committed to creating an inclusive work environment where everyone feels valued and respected. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us meet and exceed the needs of our diverse world.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow your skills and advance your career. Some of the opportunities you'll have include:
* **Training and Development**: We offer a range of training programs to help you develop your skills and knowledge, from customer service to leadership and management.
* **Mentorship**: Our experienced team members will mentor and guide you to help you achieve your career goals.
* **Career Advancement**: With arenaflex, you'll have opportunities to move into leadership roles or specialize in a particular area of the business.
* **Networking**: You'll have access to our extensive network of contacts and connections, helping you build relationships and advance your career.
**Work Environment and Company Culture Highlights**
At arenaflex, we're proud of our dynamic and inclusive work environment. Some of the highlights include:
* **Collaborative Team Culture**: Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals.
* **Flexible Work Arrangements**: We offer flexible work arrangements to help you balance your work and personal life.
* **Recognition and Rewards**: We recognize and reward our team members for their hard work and contributions to the company.
* **Community Involvement**: arenaflex is committed to giving back to our communities, and we encourage our team members to get involved in volunteer work and community service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* **Salary**: A competitive salary based on your experience and qualifications
* **Bonuses**: Performance-based bonuses to recognize your achievements
* **Benefits**: Comprehensive health, dental, prescription, and vision benefits
* **Perks**: Travel perks, wellness programs, and other benefits to enhance your work-life balance
**Conclusion**
If you're passionate about delivering exceptional customer experiences and working in a dynamic and inclusive environment, we want to hear from you. Join the arenaflex family and embark on a world of possibilities. Apply now to become a valued member of our team!
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