At arenaflex, we're revolutionizing the way we approach health care by surrounding ourselves with dedicated colleagues who are passionate about transforming lives. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
**Job Summary**
We're seeking an experienced Behavioral Health Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you will provide advocate care to assist members with a clear path to care, claims understanding, and resolution, while educating them with online resources. You will guide members through their plan of benefits, arenaflex policy, and procedures, as well as have knowledge of resources to comply with any regulatory guidelines.
**About the Role**
As a Behavioral Health Customer Service Representative, you will be responsible for creating an emotional connection with our members by understanding and engaging with them to champion their best health. You will take accountability to fully understand the member's needs by building a trusting and caring relationship with the member. You will anticipate customer needs, perform reviews of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible, and perform financial data maintenance as necessary.
**Key Responsibilities**
* Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
* Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
* Anticipates customer needs.
* Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
* Performs financial data maintenance as necessary.
* Explains member's rights and responsibilities in accordance with contract.
* Provides advocate care to assist members with a clear path to care, claims understanding, and resolution, while educating them with online resources.
* Guides members through their plan of benefits, arenaflex policy, and procedures, as well as have knowledge of resources to comply with any regulatory guidelines.
**Schedule and Work Environment**
* Schedule: Monday-Friday 7:50am-4:20pm EST. *Schedules subject to change at any time with advanced notice.
* As a 24-hour call center operation, employees are required to support holiday coverage at a reduced staffing level. This means working some holidays, and observing the holiday on others.
* Fully remote role.
**Requirements**
* 1-3 years of customer service experience within a Call Center atmosphere.
* Technical Requirement for personal residential internet service.
* Recommended Technical requirements when obtaining your own residential internet service: Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.
**Preferred Qualifications**
* Previous Behavioral Health, Medical, or Insurance background.
* Work from home/Remote experience.
* Associates Degree.
* Education: High School Diploma or GED.
**Compensation and Benefits**
* Anticipated Weekly Hours: 40
* Time Type: Full time
* Pay Range: The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
* This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.
* Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.
* Great benefits for great people: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ Affordable medical plan options
+ A 401(k) plan (including matching company contributions)
+ An employee stock purchase plan
+ No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching
+ Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
**Why Join arenaflex?**
* Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
**How to Apply**
If you're passionate about transforming lives and making a difference in the health care industry, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values. We look forward to hearing from you!
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