**Job Summary:**
We are seeking an experienced Business Support Manager to join our Terminal Activities team at arenaflex. As a key member of our team, you will be responsible for upholding the Administrator, Terminal Activities Business Support within the Terminal Tasks area of arenaflex Journey Line. This role requires a strong understanding of the journey business, terminal activities, and visitor experience. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
**Job Description:**
**About arenaflex:**
arenaflex is a leading provider of journey experiences, and we are committed to delivering exceptional customer service to our visitors. Our Terminal Activities team plays a critical role in ensuring that our visitors have a smooth and enjoyable experience from embarkation to disembarkation. We are seeking an experienced Business Support Manager to join our team and contribute to the success of our Terminal Activities business.
**Key Responsibilities:**
* Participate in the embarkation framework development, issues, upgrades, and communication strategy for Terminal Activities and core partners.
* Be responsible for consistent improvement of working processes to enhance arenaflex Journey Line services both internally and externally.
* Drive new processes and projects to ensure an ideal and precise completion.
* Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
* Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Part advancement.
* Support agenda planning documentation for citizenship requirements.
* Play a vital role in creating content as well as teaching and adjusting crowds in regards to business mix program development and execution plans for the overall arenaflex Journey Line activity.
* Recognize issues and resolve issues connected with projects, content, and estimation to improve project achievement.
* Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Schedule, Seat, and Record office meetings.
* Lead communication with partner regions, both internal and external, with any feedback as well as any functional updates or changes.
* Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally support the Outport group by helping with terminal/area launch tasks.
* Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
* Collaborate with other divisions within arenaflex Journey Line to ensure a consistent Visitor experience.
* Act as a contact between arenaflex Journey Line and all external vendor tasks.
* Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, , and all arenaflex Journey Line groups.
**Essential Capabilities:**
* Knowledge of journey products, the journey business, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a journey terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Exhibited strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Exhibited ability to manage multiple tasks in a high-speed environment
* Shown strong Visitor service abilities.
* Shown strong verbal and written communication skills
* Demonstrated strong logical, hierarchical, and critical thinking abilities
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays.
* Should have an ID, as this position may require international travel
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Favored Capabilities:**
* Have over three years of journey line dock activities or comparable experience
* arenaflex Journey Line Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate.
* Shown knowledge of arenaflex Journey Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas arenaflex Journey Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Recognition and rewards for outstanding performance
* Professional development opportunities, including training and education programs
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Collaborative and supportive team environment
**How to Apply:**
If you are a motivated and experienced Business Support Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
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