Are you ready to embark on a thrilling career journey with a world-renowned airline? Look no further than arenaflex, where you'll have the opportunity to make a real difference in the lives of our customers while exploring a world of possibilities. As an Experienced Customer Assistance Representative, you'll be the face of arenaflex, providing exceptional customer service and ensuring that every interaction is a memorable one.
**Why Join arenaflex?**
At arenaflex, we're more than just an airline – we're a family of passionate individuals who are dedicated to delivering exceptional customer experiences. With a rich history spanning over a century, we've built a reputation for excellence, and we're looking for talented individuals like you to join our team. As an Experienced Customer Assistance Representative, you'll be part of a dynamic team that's committed to providing top-notch service to our customers.
**Key Responsibilities:**
As an Experienced Customer Assistance Representative, you'll be responsible for:
* Greeting customers with a smile and providing exceptional service in a courteous, efficient, friendly, and professional manner
* Monitoring the ticket counter area to ensure compliance with safety policies and procedures
* Assisting customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts
* Servicing and maintaining kiosk machines, including loading paper and cleaning surfaces
* Troubleshooting kiosk technology issues to identify the source of problems or errors
* Communicating with IT about kiosk technology issues that require additional servicing
* Verifying that customers' carry-on baggage complies with FAA/arenaflex policies (e.g., size, quantity)
* Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
* Assisting customers with checked baggage processing, including completing credit card transactions, self-tagging, and verifying weight
* Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
* Accepting and activating customers' self-tagged baggage at the activation station
* Physically moving baggage throughout the ticket counter area (e.g., moving checked baggage to the belt, moving oversized bags to designated oversized baggage locations)
* Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verifying adherence to appropriate policies)
* Refer customers to customer service agents when appropriate
* Performing clearance and verification of documents at kiosks
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with gate information and directions
* Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
* Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
**What You'll Need for Success:**
To be successful in this role, you'll need:
* A High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak, and understand the English language
* Bilingual language skills may be required in some locations
* Applicable valid driver's license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.
**Preferred Qualifications:**
* Working knowledge of Sabre or any other Passenger Service System
* Previous face-to-face Customer Service experience
* Working in a fast-paced environment
**What You'll Get:**
As an Experienced Customer Assistance Representative, you'll enjoy a range of benefits, including:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at arenaflex:**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
**Travel to the Interview and Relocation Expenses:**
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
**Expected Salary:**
Location: Phoenix, AZ
**Apply Now:**
Ready to take the first step in your career journey with arenaflex? Apply now and join our team of passionate individuals who are dedicated to delivering exceptional customer experiences.
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