At arenaflex, we're revolutionizing the way people live and work by delivering innovative financing and software products for sustainable solutions. With over 1 million homeowners benefiting from our technology, we're proud to be at the forefront of making sustainable living more accessible, affordable, and easier to understand. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018, and we're just getting started.
As a Customer Care Advisor at arenaflex, you'll play a critical role in driving our mission forward by providing exceptional customer service and support to our clients. You'll be the face of arenaflex, representing our brand and values with every interaction. If you're passionate about sustainability, customer experience, and driving business growth, we want to hear from you!
**About arenaflex**
arenaflex is a technology company that's passionate about making a positive impact on the environment. We're proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Our team is dedicated to creating a more sustainable future, and we're looking for like-minded professionals to join us on this journey.
**Job Summary**
As a Customer Care Advisor, you'll be responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. You'll provide exceptional customer service and support by utilizing strong verbal and written communication skills, offer additional arenaflex products to customers that may benefit from our other services, and update arenaflex systems to ensure each interaction with a customer is well documented.
**Essential Job Duties & Responsibilities**
* Represent arenaflex as a subject matter expert during a series of calls to customers
* Provide exceptional customer service and support by utilizing strong verbal and written communication skills
* Offer additional arenaflex products to customers that may benefit from our other services
* Update arenaflex systems to ensure each interaction with a customer is well documented
* Handle issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
* Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
* Complete other tasks as deemed appropriate by manager
**Required Skills, Knowledge & Abilities**
* 3+ years of customer service and/or sales experience
* Previous solar customer service or sales experience highly desired
* Excellent interpersonal, verbal, and written communication skills
* Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
* Embraces change and is flexible to the needs of the business and team
* Ability to accept and apply coaching and feedback from leadership
* Proven track record of reliability and a strong work ethic is a must
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in CRM software and other customer service tools
* Experience with sales and marketing automation software
**What We Offer**
* Competitive hourly rate of $22/hour
* Opportunity to work with a cutting-edge technology company that's making a positive impact on the environment
* Collaborative and dynamic work environment
* Professional development opportunities to help you grow in your career
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
**Additional Information**
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
**How to Apply**
If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by mentioning the word **PERSEVERE** and tagging RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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