**About arenaflex**
arenaflex is a leading provider of mobile marketing solutions, empowering the world's best mobile marketing teams to take programmatic advertising in-house. Our cutting-edge DSP (Demand-Side Platform) is built on three key pillars: performance, transparency, and control. With an unprecedented scale of over 160 billion daily ad requests from 2 billion+ unique users worldwide, we serve more than 500 million ads per day to 180 countries. arenaflex is accessible through our APIs or user interface, making it an ideal choice for leading app developers, agencies, media buyers, and D2C brands.
**Join our Global Team**
We are seeking an experienced Customer Success Manager to join our global team at arenaflex. As a Customer Success Manager, you will play a vital role in driving customer satisfaction, fostering long-term relationships, and contributing to the overall growth and success of the company. If you are passionate about mobile programmatic advertising and have a solutions-oriented mindset, we encourage you to apply for this exciting opportunity.
**The Role**
The Customer Success Manager will serve as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the Customer Success Manager will be responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.
**Key Responsibilities**
* Customer Success Management:
+ Form a deep understanding of the client's business & goals
+ Provide DSP advisory and strategic consultation from the onboarding phase
+ Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
+ Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
* Account Strategy and Campaign Management:
+ Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
+ Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
+ Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead
+ Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
* Feedback Loop and Product Development:
+ Proactively identify and address emerging client needs
+ Work closely with the product team on enhancements based on client feedback
+ Efficiently troubleshoot issues and communicate them to the product and technical teams
+ Provide regular feedback to management about client needs, market & competitor intelligence
**Requirements**
* 2+ years in a similar role in ad tech, with proven strengths in structured thinking, planning, and coordination, as well as proven portfolio growth
* Understanding of the mobile programmatic ecosystem, including formats, targeting, attribution, and key metrics
* Strong interest in online and performance marketing
* Capable of working independently and collaboratively
* Analytical and data-driven mindset
* Innovative and problem-solving approach
* Attention to detail
**What We Offer**
* Exceptional career growth and learning opportunity
* A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
* Direct, day-to-day work experience with the management
* A fun, driven, and multinational team located across Germany, India, Argentina, Ukraine, Turkey, the UK, and soon more countries
* A flexible work-from-home arrangement
* A 500-dollar home-office setup budget
* A 1000-dollar annual learning and development budget
**Why Join arenaflex?**
* arenaflex is a leader in the mobile programmatic advertising space, with a proven track record of success
* Our team is passionate about innovation and customer success, and we are committed to providing exceptional support to our clients
* We offer a unique opportunity to work with a cutting-edge DSP and contribute to the growth and success of the company
* Our flexible work-from-home arrangement and comprehensive benefits package make us an attractive choice for professionals who value work-life balance
**How to Apply**
If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to Shivani Bhardwaj from our Talent Acquisition team. We look forward to hearing from you!
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