At arenaflex, we're dedicated to creating a unique brand of relationship banking that fosters a culture where associates thrive. We're passionate about supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we're eager to meet candidates who embody these core values.
**About the Role:**
As an Experienced Customer Care Agent III at arenaflex, you'll play a vital role in delivering outstanding service to our customers contacting us via phone, digital, or contact channels. You'll be responsible for assisting customers with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting arenaflex products and services.
**Key Responsibilities:**
* Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, and dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed.
* Complete debit card limit increases over the phone.
* Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions.
* Perform a variety of transactions and maintenance on the customer's behalf such as funds transfers, stop payments, debit card increases, address changes, and check orders.
* Suggest appropriate products and services to existing customers and cross-sell other bank services such as Visa Credit Cards.
* May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
* Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues, and download questions.
**About You:**
* High School Diploma or GED required.
* 1-3 years of bank customer service experience, and ability to sell banking products and services.
* Excellent customer service skills and ability to work effectively with the public.
* Computer skills including MS Office and banking software.
* Ability to multi-task and work with over 25 software applications.
* Ability to troubleshoot mobile devices, browsers, and other technology as it relates to online banking.
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Our company culture is built on our core values of Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. We believe in fostering a culture where associates can thrive, and we're dedicated to supporting our employees in their personal and professional development.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and coursework. We also offer opportunities for career advancement and professional growth, including promotions and leadership development programs.
**Compensation, Perks, and Benefits:**
We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $20.00 to $24.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
We also offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
**Our Commitment to Diversity:**
arenaflex is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Job Location:**
The job is located at our Liberty Lake, Washington office, and you'll be required to work fully onsite at this location.
**Contact Information:**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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