At arenaflex, we're dedicated to delivering exceptional healthcare services to our members, and we're seeking a highly skilled and compassionate Customer Care Coordinator, Medicare to join our team. As a key member of our service team, you'll play a vital role in providing outstanding, seamless service to our customers, including existing and potential members, providers, internal departments, and employers.
**About arenaflex**
arenaflex is a leading healthcare organization committed to providing high-quality, patient-centered care to our communities. With a rich history of serving the poor and vulnerable, we're proud to be a comprehensive healthcare organization serving over 50 hospitals, 1,000 clinics, and a full range of health and social services across the country. Our strength lies in our Promise of "Know me, care for me, ease my way," and we're dedicated to fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.
**Job Summary**
As an Associate Customer Care Coordinator, Medicare, you'll be responsible for providing exceptional customer service to our Medicare members, including answering calls, resolving issues, and educating members and providers on our health plan and clinic services. You'll work closely with our service team to ensure seamless communication and provide detailed benefit quotes, review eligibility and premium information, and assist members in selecting medical homes and primary care physicians.
**Key Responsibilities**
* Serve as a member of a service team that supports multiple regions, providing Health Plan customers with outstanding, seamless service in a call center-based team environment
* Be the first line of communication with a variety of customers, including existing and potential members, providers, internal departments, and employers
* Provide detailed benefit quotes and review eligibility and premium information on a broad portfolio of products
* Assist members in selecting medical homes and primary care physicians
* Educate members and providers in the appropriate use of health plan and clinic services
* Research and respond to claims and authorization inquiries
* Maintain knowledge of complex custom networks
* Resolve customer issues and concerns
* Possess a calm demeanor and ability to remain focused, professional, and utilize training to direct callers in crisis
**Training and Development**
* This position will require onsite presence for training, 3 days per week
* Onsite work days are defined by manager and training departmental needs
* Initial Training Period: 8-12 weeks
* Training period may extend for a longer period of time based upon performance
**Requirements**
* 2 years' experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts
* Experience may be inclusive of:
+ Healthcare: High Volume Call Center
+ Healthcare: Claims
+ Healthcare: Medical Billing / Insurance Verification
+ Healthcare: Insurance Policy Support
+ Healthcare: Benefits Advocacy
+ Healthcare: Administrative Office
+ Healthcare: Patient Care Services
+ Healthcare: Nutrition Services
+ Healthcare: Certified Nursing Assistant
+ Healthcare: Medical Assistant
+ Healthcare: Home Health and Hospice
+ Healthcare: Benefits
+ Healthcare: Pharmacy
+ Healthcare: Housekeeping
+ Healthcare: Customer Service
+ Banking: Customer Service
+ Retail: Customer Service
**Preferred Qualifications**
* Experience working in an office setting
* Experience working in a healthcare environment
* Call center customer service experience
* Bilingual: Fluent in both Spanish and English
**Why Join arenaflex?**
* Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security
* We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities
* We foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected
**Work Environment and Culture**
* Work Week: Monday - Friday
* Work Shift: 8am-5pm
* Remote work opportunities available
* Collaborative and supportive team environment
* Opportunities for growth and development
**Compensation and Benefits**
* The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
* Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we're dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 321445
**Company:** arenaflex
**Job Category:** Claims
**Job Function:** Revenue Cycle
**Job Schedule:** Full time
**Job Shift:**
**Career Track:** Admin Support
**Department:** 5018 OPS CUST SVC PUBLIC PROGRAMS OR REGION
**Address:** OR Beaverton 3601 SW Murray Blvd
**Work Location:** Murray Business Ctr Beaverton-Beaverton
**Workplace Type:** Remote
**Pay Range:** $19.02 - $29.06
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Apply for this job