At arenaflex, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Our mission is to deliver a leading cloud-based platform for work execution, and we're looking for a talented Customer Care Specialist to join our FinOps team. As a key member of our team, you'll be the first line of interaction with all Finance queries regarding arenaflex, providing exceptional support to our customers and employees.
**About arenaflex**
arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a leading provider of cloud-based work execution solutions, empowering organizations to achieve their goals. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.
**Job Summary**
We're seeking an experienced Customer Care Specialist to join our FinOps team, providing exceptional support to our customers and employees. As a key member of our team, you'll be responsible for managing follow-up of inbound Customer service ticket queries, phone calls, and voicemails. You'll be the first line of interaction with all Finance queries regarding arenaflex, helping customers with questions, employee inquiries, and other assignments.
**Key Responsibilities**
* Research, respond to, and resolve inquiries from our Customers within 48 hours of receiving the inquiry, prioritizing based on the customer impact.
* Answer Customer payment and invoice questions.
* Assist Customers with desired changes to their account.
* Assist Smartsheet Employees with questions and problems.
* Provide for a great Smartsheet Customer experience.
* Resolve difficult or complicated challenges diplomatically to best assist the Customer and arenaflex.
* Quality of work to include timeliness, completeness, and accuracy.
* Other tasks as assigned.
**Requirements**
* High School Diploma/GED required.
* Experience with Service Ticket/Case systems.
* Experience with ERP systems.
* Experience with Data Entry.
* 1+ years of Customer Service experience.
* Excellent verbal and telephone skills.
* Type 50+ words per minute with high accuracy.
* Regular and predictable attendance is a function of the job.
**Preferred Qualifications**
* Bachelor's degree in a related field (e.g., Business Administration, Communications).
* Experience working in a fast-paced, dynamic environment.
* Proficiency in multiple software applications (e.g., Microsoft Office, Google Suite).
* Strong analytical and problem-solving skills.
* Ability to work independently and as part of a team.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced, dynamic environment.
* Strong attention to detail and organizational skills.
* Ability to prioritize tasks and manage multiple projects simultaneously.
* Strong customer service skills, with a focus on delivering exceptional support.
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional growth and development, including access to LinkedIn Learning online courses.
* Regular training and development programs to enhance your skills and knowledge.
* Collaborative and supportive work environment, with opportunities to learn from and contribute to the success of our team.
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company, with flexible work arrangements to support your productivity and work-life balance.
* Our company culture is built on a foundation of innovation, customer satisfaction, and employee well-being.
* We're committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package, including HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees.
* Equity - Restricted Stock Units (RSUs) with all offers.
* Lucrative Employee Stock Purchase Program (15% discount).
* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
* Monthly stipend to support your work and productivity.
* Flexible Time Away Program, plus Incidental Sick Leave.
* Up to 24 weeks of Parental Leave.
* Personal paid Volunteer Day to support our community.
* Opportunities for professional growth and development, including access to LinkedIn Learning online courses.
* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
**Join Our Team**
At arenaflex, we're passionate about delivering exceptional support to our customers and employees. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and innovative organization that's shaping the future of work execution.
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