**Join arenaflex, a leading restaurant platform company, in shaping the future of customer experience and payroll tax expertise.**
**Location:** Remote
**Hourly Rate:** $25.96
**Are you ready to make a change and become a key contributor to arenaflex's mission to revolutionize the restaurant industry?**
**About arenaflex:**
arenaflex is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Our team is passionate about creating a seamless customer experience, and we're looking for a talented Customer Care Tax Expert to join our team.
**The Role:**
As a Customer Care Tax Expert, you will be responsible for conversing directly with customers over phone and email, contributing to the day-to-day success of the Customer Care Tax teams, and assisting customers with their tax profiles, employee tax information, state set ups, and related questions. You will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.
**Key Responsibilities:**
* Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
* Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
* Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
* Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
* Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
* Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
* Collaborate with customers to complete Third-Party Agent (TPA) setup
* Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
* Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned
**Do You Have What It Takes?**
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
* 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
* Success operating independently and navigating competing priorities in a constantly changing environment
* Strong critical problem-solving, customer communication, organizational, and influencing skills
* Experience working with sensitive/confidential information
* Proficient in Microsoft Excel and Google Suite
**Special Sauce (Non-essential Skills/Nice to Haves):**
* MasterTax Experience
* FPC or CPP certification
* Associates or Bachelor's Degree
**Our Spread of Total Rewards:**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet arenaflex employees' changing needs. Learn more about our benefits at [arenaflex benefits page].
**We Are arenaflex:**
Diversity, Equity, and Inclusion is baked into our recipe for success. At arenaflex, our employees are our secret ingredient. When they are empowered to succeed, arenaflex succeeds. We believe that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
**Bready to Make a Change? Apply Today!**
arenaflex is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
[email protected].
**Apply Now:** [arenaflex careers page]
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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