As a leading provider of innovative solutions and staffing services, arenaflex is committed to empowering individuals and organizations to achieve their full potential. We are currently seeking an experienced Customer Dispatch Support Specialist to join our team on a night shift remote position. This role is an excellent opportunity for a skilled and motivated individual to provide top-notch customer support and technical expertise to arenaflex's clients.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that specializes in providing high-quality staffing solutions to various industries. With a strong focus on customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth and success. Our team is comprised of dedicated professionals who share a passion for delivering exceptional results and making a meaningful impact.
**Job Summary**
As a Customer Dispatch Support Specialist, you will be responsible for providing after-hours technical support to customers via phone, email, and web. You will utilize a knowledge-based system to troubleshoot and resolve customer issues related to Radiology device and hardware technical inquiries. This role requires excellent communication and problem-solving skills, as well as proficiency in SAP and CRM systems.
**Key Responsibilities**
* Provide after-hours first call support for Radiology device and hardware technical troubleshooting inquiries, utilizing a knowledge-based system to provide operator-type solutions to customers
* Utilize SAP and CRM Systems to professionally handle and document customer/field calls received via phone, CRM, email, and web
* Support part order inquiries, data entry process, and troubleshooting
* Assist with training and onboarding, including training documentation and delivery
* Collaborate with cross-functional teams to resolve customer/field issues and improve overall customer satisfaction
**Essential Qualifications**
* Associate's degree or equivalent experience in a technical field
* Three years of experience in a technical call center, customer relations/facing, or remote service support role
* Proficiency in SAP and CRM systems
* Experience with Microsoft Office product suite
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Strong analytical and technical skills
**Preferred Qualifications**
* Experience in a healthcare or medical device industry
* Knowledge of Radiology device and hardware technical troubleshooting
* Certification in a technical field (e.g., CompTIA, Cisco)
* Experience with training and onboarding programs
* Strong leadership and mentoring skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Proficiency in SAP and CRM systems
* Experience with Microsoft Office product suite
* Strong technical skills, including knowledge of Radiology device and hardware technical troubleshooting
* Ability to adapt to changing priorities and deadlines
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
As a Customer Dispatch Support Specialist at arenaflex, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Technical training and certification programs
* Leadership and management development programs
* Opportunities for career advancement and professional growth
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that fosters growth and success. Our team is comprised of dedicated professionals who share a passion for delivering exceptional results and making a meaningful impact. We offer a range of benefits and perks, including:
* Flexible work arrangements and remote work options
* Competitive compensation and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
* Competitive hourly rate
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
**How to Apply**
If you are a motivated and experienced Customer Dispatch Support Specialist looking for a new challenge, please apply to this role via the link below. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
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For more information about arenaflex and our job opportunities, please visit our website at arenaflex.com.
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