At arenaflex, we're revolutionizing the way people shop, connect, and entertain themselves through our innovative livestream shopping platform and marketplace. With backing from top investors like Andreessen Horowitz, Y Combinator, and CapitalG, we're building a future where community, shopping, and entertainment come together seamlessly. As a remote-first team, we operate out of hubs in the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, collaboration, and customer obsession.
We're growing rapidly, and our platform has become the fastest-growing marketplace in the US over the past two years. We're now hiring forward-thinking problem solvers across all functional areas, and we're excited to welcome talented individuals like you to our team.
**Role Overview**
As an Experienced Customer Experience Agent at arenaflex, you'll be part of a dynamic team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be the one to make it right. You'll interact with buyers and sellers with a customer-first attitude, resolve customer issues in a timely and high-quality manner, and become an expert in our product, processes, and systems.
**Key Responsibilities**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
* Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
* Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Work with other departments to troubleshoot, research, and resolve open questions
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
**You**
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:
* 2+ years of support experience handling email and/or chat services
* Weekend availability required
* Understanding of Ecommerce and Marketplace operations
* Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers and being customer-first
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team Environment**
As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment where innovation and creativity thrive. You'll work closely with other departments to drive positive outcomes for our users, and you'll have the opportunity to learn from and contribute to the growth of our company.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* $24.04/hour to $28.85/hour (hourly rate may vary based on level, experience, and skills)
* Benefits package, including flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, lifetime benefit for family planning, retirement plans, and more
* Equity in arenaflex, giving you a stake in our company's growth and success
**Work-Life Balance**
We believe in work-life balance and offer a range of benefits to support your well-being, including:
* Flexible time off policy and holiday pay for working company-wide holidays
* 16 weeks of paid parental leave + one month gradual return to work
* Parental leave
* Care benefits
* Monthly allowance for food and wellness
* Annual allowance for childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join a fast-growing company, we encourage you to apply for this role.
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