At arenaflex, we're revolutionizing the way people buy, sell, and discover the things they love through our cutting-edge livestream shopping platform. As the largest ecommerce marketplace in North America and Europe, we're committed to delivering an unparalleled user experience that combines community, shopping, and entertainment. Our remote co-located team operates out of hubs within the US, UK, Ireland, Poland, and Germany, and we're growing rapidly.
We're innovating in the fast-paced world of live auctions, featuring a vast array of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our platform has something for everyone, and we're looking for forward-thinking problem solvers to join our team.
**Role Overview**
As an Experienced Customer Experience Agent (Overnight Shift) at arenaflex, you'll be part of a dynamic team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved efficiently and effectively.
**Key Responsibilities**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and building trust in our brand.
* Resolve all customer issues regarding payments, orders, shipments, and general questions with a high level of quality and in a timely manner.
* Develop in-depth knowledge of arenaflex's products, processes, and systems to drive positive outcomes for our users.
* Collaborate with other departments to troubleshoot, research, and resolve open questions, identifying opportunities for process improvements.
* Proactively seek out opportunities to eliminate repeat contacts and enhance the overall customer experience.
**You**
We're looking for a motivated and customer-focused individual who thrives in a fast-paced environment. If you're eager to jumpstart your career in a dynamic company, we want to hear from you. Here are the essential qualifications we're looking for:
* Availability to work an overnight shift from 10pm to 7:00am PST
* 2+ years of experience in support roles, handling email and/or chat services
* Weekend availability required
* Understanding of ecommerce and marketplace operations
* Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
* A customer-centric mindset, with a passion for delivering exceptional outcomes
* Proactive problem-solving and process-improvement skills
* Knowledge of collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team Environment**
As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that fosters growth, innovation, and teamwork.
**Compensation and Benefits**
* Competitive hourly rate: $24.04/hour to $28.85/hour (inclusive of several levels)
* Benefits package, including:
+ Flexible Time off Policy and holiday pay for working Company-wide Holidays
+ Health Insurance options, including Medical, Dental, Vision
+ Work From Home Support
+ Home office setup allowance
+ Monthly allowance for cell phone and internet
+ Care benefits
+ Monthly allowance for food and wellness
+ Annual allowance towards Childcare
+ Lifetime benefit for family planning, such as adoption or fertility expenses
+ Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
+ Monthly allowance to dogfood the app
+ Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
* Equity in arenaflex
**Diversity, Equity, and Inclusion**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, apply now to become an Experienced Customer Experience Agent (Overnight Shift) at arenaflex.
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