Join arenaflex, a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. As a Customer Experience Concierge at the Centurion Lounge in the Charlotte Douglas International Airport, you will be the face of arenaflex to our customers, acting as ambassadors of the brand. Working as a cohesive team, you will have the ability to excite our customers and deliver on the brand promise.
**About arenaflex**
arenaflex is a company that empowers people and businesses to progress in incredible ways. We believe that with the right backing, anyone can achieve their goals and make a meaningful impact. Our company values are built on a powerful backing promise to provide the world's best customer experience every day. We strive to uphold our values and create a work environment where everyone feels seen, heard, and valued.
**Job Description**
As a Customer Experience Concierge at the Centurion Lounge, you will be responsible for delivering superior service to Card Members visiting the lounge. You will be the first point of contact for our customers, welcoming them and providing access to the lounge. Your role will involve creating innovative ways to resolve customers' issues or concerns, making loyal enthusiasts out of our Card Members.
**Key Responsibilities:**
* Welcoming and providing access to Card Members upon arrival at reception
* Being accountable and taking ownership of the customer's experience from beginning to end
* Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
* Employing the Customer First philosophy in meeting customers' needs and expectations
* Providing concierge and lifestyle recommendations
* Providing travel consultation and minimal reservation assistance
* Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
**Lounge Hours of Operation:**
The Centurion Lounge operates from 05:30 AM – 10:30 PM Monday – Sunday. Hours are subject to change due to business need.
**Qualifications:**
A successful candidate will possess the following qualifications:
* Minimum of 1-year recent experience servicing premium customers
* Airline, lounge, or travel industry experience preferred, including reservation experience
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and being resilient
* Ability to work flexible shifts including nights, weekends, and holidays is essential
* Light to moderate lifting may be required for certain job tasks
**Salary and Benefits:**
The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture:**
arenaflex is committed to creating a work environment where everyone feels seen, heard, and valued. We strive to uphold our company values and create a culture that is inclusive, diverse, and supportive. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences.
**Career Growth Opportunities:**
arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We believe in investing in our colleagues and helping them achieve their goals and aspirations.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**Pay Transparency Policy Statement:**
arenaflex is committed to transparency in our compensation practices. We believe in paying our colleagues fairly and competitively, based on their skills, experience, and qualifications. For more information, please visit our website.
**Know Your Rights:**
arenaflex is committed to upholding the rights of our colleagues and customers. For more information, please visit our website.
**Employment Eligibility:**
arenaflex requires employment eligibility to work with us in the U.S. We do not pursue visa sponsorship for these positions.
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