At arenaflex, we're revolutionizing the commercial insurance industry by making it more accessible and user-friendly for small businesses. As a Customer Service Advocate on our Commercial Auto team, you'll play a vital role in delivering exceptional customer experiences and resolving complex issues for our clients and partners. If you're passionate about building strong relationships, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and diverse team of builders, dreamers, and entrepreneurs who are driven by our core values and operating principles. We're committed to empowering small businesses to thrive by leveraging technology to transform how they buy and experience commercial insurance. Our mission is to make commercial insurance as easy as pie, and we're looking for talented individuals like you to join our journey.
**Key Responsibilities**
As a Customer Service Advocate, you'll be responsible for providing responsive, timely, and relevant service to our customers and partners. Your key responsibilities will include:
* Handling advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service.
* Maintaining SLAs set by the Customer Service team in a consistent and efficient manner.
* Working as a team member to handle email requests, policy issuance, agency or customer questions, billing-related needs or questions, mailing of documents, and follow-up communication.
* Modeling the behaviors and strategies necessary to successfully interact with and resolve complex issues for small business owners and partners in all channels.
* Applying Commercial Auto training and knowledge to policy, billing, and agency questions, concerns, and production.
* Building relationships with partners and internal teams to provide consistent, excellent communication with customers.
* Seeking resolutions to issues while also anticipating ways in which to prevent future issues.
* Voicing the customer's needs and advocating for the customer and their perspective.
**Participate in Ongoing Training and Onboarding**
As a Customer Service Advocate, you'll participate in ongoing training and onboarding to ensure your personal and peer growth. Your responsibilities will include:
* Supporting the onboarding and training of new commercial auto customer service hires, including process training, and building out resource and training material.
**The Right Stuff**
To succeed in this role, you'll need:
* A high school diploma or GED is required.
* 1+ years of customer service, administrative, or sales experience is required.
* 1+ years in a high-volume customer contact environment is preferred.
* 1+ years of insurance industry experience required, commercial insurance highly preferred.
* Current Property & Casualty Insurance license required.
* Demonstrated problem-solving skills to develop sound processes and workflows.
* Proficient communication skills to build strong and lasting relationships, ability to actively listen to customers to understand their needs and answer their questions clearly and concisely.
* Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency - reducing hand-offs wherever possible.
* Proficient in Google Suite, ability to navigate and solve issues within all Google Suite applications.
* Ability to handle stress well and handle multiple tasks simultaneously.
* Ability to take phone calls and answer emails for up to 8 hours a day.
* Proactive: Has the ability to think ahead and identify obstacles that may be hidden.
* Developed Growth Mindset: Ability to receive and immediately apply coaching and feedback. Is open and adaptable to change.
**Compensation & Benefits**
We offer a competitive cash compensation package, a piece of the pie (in the form of equity), comprehensive health plans, generous PTO, future-focused 401k match, generous parental and caregiver leave, and a work environment that reflects our core values. Our goal is to make all aspects of working with us as easy as pie, including our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer.
**Location Information**
This role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
**Additional Information**
arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. arenaflex participates in the E-Verify program and is committed to protecting your personal data. Please review our Privacy Policy.
**Safety First**
arenaflex is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and resolving complex issues, we want to hear from you! Apply now to join our team of talented individuals who are shaping the future of commercial insurance.
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**Note:** arenaflex uses AI-powered tools to assist in the initial screening of applications. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process.
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