At arenaflex, we're more than just a convenience store chain – we're a community-driven organization that's passionate about making a difference in the lives of our customers and associates. Our stores are the heart of the neighborhoods we serve, and we're committed to providing an exceptional shopping experience that exceeds our customers' expectations. As a Customer Service Associate at arenaflex, you'll play a vital role in delivering on this promise, working closely with our store management team to ensure that every customer interaction is a positive one.
**About arenaflex**
arenaflex is a leading convenience store chain with a rich history of innovation and customer satisfaction. Our stores offer a wide range of products and services, from fresh food and beverages to lottery tickets and fuel. We're proud of our reputation for quality, value, and community involvement, and we're committed to continuing this legacy through our associates.
**Job Summary**
As a Customer Service Associate at arenaflex, you'll be responsible for providing exceptional customer service, operating the cash register, preparing food and beverages, and maintaining a clean and organized store environment. You'll work closely with our store management team to ensure that every customer interaction is a positive one, and that our store meets the highest standards of quality and customer satisfaction.
**Key Responsibilities**
* Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment
* Maintain proper cash levels in the register drawer and change machines, and activate fuel and gift cards as needed
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times, and ensure coffee thermals are filled and working properly
* Ensure the proper execution of assigned foodservice and beverage programs and procedures
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Follow proper coding procedures, checking expiration codes, facing, and inspecting all items, and pulling expired items, documenting, and discarding
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
* Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards
**Essential Functions**
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**What We Offer**
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training program
* Flexible scheduling
* Opportunities for professional development and certification
* A fun and dynamic work environment
* Discounts on arenaflex products and services
* Opportunities for advancement to leadership roles
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law.
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