**Join arenaflex, a leading retail pharmacy chain, as we seek an experienced Customer Service Associate to join our team in Columbia, SC. As a Customer Service Associate, you will be the face of arenaflex, providing exceptional customer service and ensuring a positive shopping experience for our customers.**
**About arenaflex**
arenaflex is a leading retail pharmacy chain with a rich history of providing quality healthcare services to our customers. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment for all our customers. Our team of dedicated professionals is passionate about delivering exceptional service and ensuring that our customers receive the best possible experience.
**Key Responsibilities**
As a Customer Service Associate at arenaflex, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Implementing Company asset protection procedures to identify and minimize profit loss
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Completing resets and revisions as directed
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* Prefer six months of experience in a retail environment
* Prefer to have prior work experience with arenaflex
**Preferred Qualifications**
* High school diploma or equivalent
* Previous experience in a customer-facing role
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to work in a fast-paced environment and multitask
* Strong communication and interpersonal skills
* Ability to lift up to 25 pounds and stand for long periods of time
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and multitask
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 25 pounds and stand for long periods of time
* Strong problem-solving skills and ability to think critically
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Associate at arenaflex, you will have the opportunity to:
* Develop your customer service skills and provide exceptional service to our customers
* Work in a fast-paced environment and multitask to meet the needs of our customers
* Learn about our products and services and provide recommendations to our customers
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Advance to leadership roles or specialized positions within the company
**Work Environment and Company Culture**
arenaflex is committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion. Our team of dedicated professionals is passionate about delivering exceptional service and ensuring that our customers receive the best possible experience. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Hourly rate: $15 - $17.5 per hour
* Benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and development
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion.
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