At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in helping us achieve this goal. We're seeking a highly motivated and customer-focused individual to join our team, working from the comfort of their own home. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and growing company that's revolutionizing the fitness industry. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in our field. We're proud of our core values, which include doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at our top level of excellence. These values have driven our employees to deliver the ultimate communication experience with our callers, and we're excited to bring this same level of excellence to our customers.
**Job Summary**
As a Customer Service Phone Representative, you'll be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls, SMS messages, and email communications. You'll work closely with our team to resolve customer inquiries, set appointments, and manage membership accounts. If you're a customer service superstar with a passion for fitness and a knack for building rapport with customers, we want to hear from you!
**Key Responsibilities**
* Deliver exceptional service as the first point of contact to our customers
* Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
* Make outbound appointment setting calls from already generated inquiries
* Maintain accurate and useful database records
* Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
* Perform basic account maintenance activities
* Meet Quality Assurance Requirements and other key performance metrics
**Essential Duties and Responsibilities**
* Have a designated and approved in-home workspace
* Have a secondary work place in case your approved home space has technical difficulties
* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
* Receive inbound calls
* Place outbound follow-up calls
* Answer SMS messages
* Answer questions about the product details, the company, and issues about accounts for the customers
* Meet Quality Assurance Requirements and other key performance metrics
**Specific Knowledge, Skills and Abilities**
* Excellent interpersonal, written, and oral communication skills
* Ability to type 40 wpm+
* Ability to work on a computer for extended hours as scheduled
* Ability to speak on the phone and send follow-up emails for extended hours as scheduled
* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Previous call center experience preferred
* Ability to learn and navigate new software quickly
* Previous telesales experience a plus, but not required
* Fitness industry experience a PLUS!
**What We Offer**
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
* Great Incentive Program to boost your drive and eagerness to do a great job
* Fitness Reimbursement Program to promote health
* Career development programs to nurture your skills and abilities in a growing company
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a fun and upbeat atmosphere that encourages collaboration and teamwork. You'll have the opportunity to work with a talented team of professionals who share your passion for customer service and fitness.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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