At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in shaping the careerzynith brand and building lasting relationships with our customers. If you're a people person with a passion for helping others, we want to hear from you!
**About careerzynith**
careerzynith is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and exceptional customer service. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're looking for talented individuals like you to join our team. As a remote in-home Customer Service Phone Representative, you'll have the opportunity to work from the comfort of your own home while still feeling connected to our team.
**Job Summary**
We're seeking a highly motivated and customer-focused individual to join our Fitness Service and Sales Department as a Customer Service Phone Representative. As a key member of our team, you'll be responsible for delivering exceptional service to our customers, resolving their queries, and providing them with a positive and energetic experience. If you're a natural communicator with a passion for helping others, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As a Customer Service Phone Representative, you'll be responsible for:
* Delivering exceptional service to our customers as the first point of contact
* Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
* Making outbound appointment setting calls from already generated inquiries
* Maintaining accurate and useful database records
* Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
* Providing product information, resolving account issues, and answering questions about our services
* Performing basic account maintenance activities
* Meeting Quality Assurance Requirements and other key performance metrics
**Essential Duties and Responsibilities**
To succeed in this role, you'll need to:
* Have a designated and approved in-home workspace
* Have a secondary workspace in case your approved home space has technical difficulties
* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
* Receive inbound calls
* Place outbound follow-up calls
* Answer SMS messages
* Answer questions about the product details, the company, and issues about accounts for the customers
* Meet Quality Assurance Requirements and other key performance metrics
**Specific Knowledge, Skills, and Abilities**
To excel in this role, you'll need:
* Excellent interpersonal, written, and oral communication skills
* Ability to type 40 wpm+
* Ability to work on a computer for extended hours as scheduled
* Ability to speak on the phone and send follow-up emails for extended hours as scheduled
* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Previous call center experience preferred
* Ability to learn and navigate new software quickly
* Previous telesales experience a plus, but not required
* Fitness industry experience a PLUS!
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A fun and upbeat atmosphere
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still feeling connected to our team.
**Compensation and Benefits**
We offer a competitive benefits package, including:
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
**How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.