At arenaflex, we're on a mission to bring unnecessarily awesome beverage options to more people while promoting and funding alternative art, music, and entertainment. As a Customer Service Representative on our Amazon Key Account team, you'll play a vital role in providing exceptional support to our valued clients, ensuring seamless operations, and driving business growth.
**About arenaflex**
arenaflex is a healthy beverage company with a passion for sustainability and innovation. Founded in January 2019, we've quickly become one of the nation's fastest-growing beverage brands, taking a completely unnecessary approach to canned water and iced teas. Our commitment to excellence has earned us recognition as LinkedIn's Top Startup in 2022, Contagious's Brand of the Year in 2022, Ad Age Top Marketer of the Year in 2022, and Medium's cult-worthy brands, among other accolades.
**Role Overview**
We're seeking a highly motivated and customer-focused Customer Service Representative to join our Amazon Key Account team. As a key member of our team, you'll act as the single point of contact with our Amazon customer, as well as our Liquid Death Amazon Key Account team and Supply Chain team. Your primary focus will be on providing exceptional service, maintaining strong relationships, and addressing inquiries and resolving issues efficiently.
**Key Role Focus Areas/Skills**
* **Customer Centric Approach**: Serve as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, while translating their needs to the Liquid Death Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Act with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays.
* **Reliability and Consistency**: Ensure accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Provide feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
**What We Offer**
* Competitive hourly rate: $25-27 per hour ($52,000 - $56,160 annualized)
* Comprehensive benefits package, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages, including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays, Flex PTO, and travel assistance
**Why Join arenaflex?**
* Be part of a dynamic and innovative company that's changing the beverage industry
* Work with a talented team of professionals who share your passion for customer service and excellence
* Enjoy a comprehensive benefits package that supports your physical and mental well-being
* Take advantage of opportunities for growth and development in a fast-paced and ever-changing environment
* Contribute to a company that's committed to sustainability and social responsibility
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our company website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers). Ensure your application is legitimate and don't fall victim to fraud! arenaflex never seeks payment from job applicants and will never request a meeting via Skype. Our recruiters will only reach out to candidates from an
[email protected] email address.
**Apply Now!**
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