Join arenaflex, a leading provider of innovative benefits administration services, as we seek an experienced and compassionate Customer Service Representative to join our dynamic team. As a key member of our Benefits Administration Services team, you will play a vital role in delivering exceptional customer experiences to our valued clients and their members.
**About arenaflex**
arenaflex is a forward-thinking organization that is dedicated to revolutionizing the way benefits are administered. Our team of experts is passionate about providing cutting-edge solutions that meet the evolving needs of our clients and their members. With a strong commitment to innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to launch or advance your career.
**About the Role**
As a Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits. You will provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles, as well as periodically provide support through outbound calls. Your responsibilities will include:
* Accurately documenting enrollment requests, status changes, complaints, and grievances
* Entering application and enrollment information into a web-based computer system for customers as needed
* Maintaining technical and program policy proficiency within client rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Benefits of this Role**
* Competitive pay rate of $16.00 per hour after training (bi-weekly pay)
* Paid training program with equipment provided ($15.00 per hour)
* Full-time schedule (40 hours a week)
* Career growth opportunities
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Training Schedule**
Our paid training program will teach you all the skills needed to become successful in your role. The training schedule is as follows:
* Monday-Friday, 8:00 am-5:00 pm, for 12 weeks
**After Training Schedule**
After completing your training, you will be available to work between the hours of 8:00 AM - 10:00 PM, Monday-Friday.
**Requirements**
To be successful in this role, you should meet the following requirements:
* High School Diploma/GED
* Must be 18 years of age
* Ability to successfully pass a criminal background check
* Previous customer service and/or call center experience
* Proficiency with MS Office and keyboarding
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Experience working with healthcare and employer benefits is highly preferred
* Ability to successfully complete paid training
* Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday
**States Not Applicable for this Position**
* AK, CA, HI, MA, IL, MT, NY
* Metro Areas: MN- Minneapolis, IL, NY - NYC
* OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
**Pay Transparency Laws**
In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing our employees with the tools and resources they need to succeed. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
**How to Apply**
If you are interested in joining our team as a Customer Service Representative, please apply through our website. We look forward to reviewing your application and discussing this opportunity with you further.
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