At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing world-class support to our customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About careerzynith**
careerzynith is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative, you'll be the face of careerzynith, providing exceptional support to our customers through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers to resolve issues, and helping customers navigate our website and online ordering system. If you're a team player with excellent communication skills and a passion for delivering legendary service, we want to hear from you!
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat to resolve issues and provide exceptional support
* Help customers navigate careerzynith's website and online ordering system
* Become a product and solutions expert by learning about our products and services, and providing accurate and timely information to customers
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and proficiency in Microsoft Office
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software
* Knowledge of shipping, industrial, and packaging materials
* Bilingual or multilingual skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* careerzynith is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Our company culture is built on teamwork, innovation, and a passion for delivering exceptional customer experiences
* We're committed to providing our employees with the tools and resources they need to succeed in their roles
**Compensation and Perks**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Opportunities for career growth and advancement
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now to join our team and become a part of careerzynith's mission to deliver exceptional customer experiences.
Apply for the job now!