At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our customers and sales representatives. If you're a self-starter with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of medical-surgical products and supply chain solutions serving all points of care. With a global presence in over 100 countries and territories, we're dedicated to delivering improved clinical, financial, and operational outcomes for our customers. Our unique offering of world-class products, supply chain resilience, and clinical practice expertise sets us apart in the industry.
**Job Summary**
As an Experienced Customer Service Representative – Health Plan OTC Support, you'll work under direct supervision to provide exceptional customer service support to our customers and sales representatives. You'll be responsible for responding to routine and non-routine customer service inquiries and problems via telephone, maintaining accurate records, and ensuring timely order fulfillment.
**Key Responsibilities**
* Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone
* Maintain accurate records of calls and customer interactions to ensure consistency in service
* Place orders, track shipments, and ensure timely order fulfillment
* Follow up with customers as needed to clarify order details and ensure satisfaction
* Enter data from customer service interactions, including account numbers and rush order needs
* Review customer service needs and refer to other service departments as necessary
* Collaborate with internal teams to resolve customer issues and improve service delivery
**Minimum Qualifications**
* Education: High school diploma or equivalent
* Certification/Licensure: None required
* Work Experience: At least 1 year of experience working in customer service or 1 year of Medline Customer Service Rep I experience
* Knowledge/Skills/Abilities:
+ Experience providing customer service to internal and external customers, including meeting quality standards for services
+ Experience accomplishing tasks in an optimum order based on time, importance, or other criteria
+ Bilingual skills preferred
**Preferred Qualifications**
* Experience working in a fast-paced customer service environment
* Knowledge of medical-surgical products and supply chain solutions
* Strong communication and problem-solving skills
* Ability to work in a team environment and collaborate with internal teams
**What We Offer**
* Competitive total rewards package, including a salary range of $17.75 - $24.00 hourly
* Continuing education and training opportunities to help you grow your career
* A dynamic and inclusive work environment that values diversity, equity, and inclusion
* A comprehensive benefits package, including health insurance, life and disability, 401(k) contributions, paid time off, and more
* Opportunities for career growth and advancement in a high-performing environment
**Work Environment and Culture**
At arenaflex, we're committed to building a culture of belonging and inclusivity. We recognize, value, and respect the differences we all bring to the workplace. Our agile and resilient global team is dedicated to delivering exceptional customer experiences and getting our customers exactly what they need, at the right time, every time.
**How to Apply**
If you're a self-starter with a passion for delivering outstanding customer service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex.
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