At arenaflex, we are seeking a highly skilled and organized Equipment Services Coordinator/Customer Service Representative to join our dynamic team. As a key member of our logistics and operations department, you will play a crucial role in ensuring the effective and efficient scheduling of our technicians, providing exceptional customer service, and driving organizational efficiency.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the beverage industry. Our company is built on a foundation of excellence, innovation, and customer satisfaction. We are committed to delivering exceptional results and creating a positive impact on our customers, employees, and the environment. Our team is passionate about what we do, and we are looking for like-minded individuals to join us on our journey.
**Job Summary**
The Equipment Services Coordinator/Customer Service Representative will be responsible for coordinating daily activities for our technicians, interfacing with customers and sales teams, and ensuring the timely completion of service calls in accordance with service level agreements. This role requires strong organizational skills, the ability to multi-task against various deadlines, and proficiency in system application and navigation using multiple screens.
**Key Responsibilities**
* Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and adherence to service level agreements
* Interface directly with Field Service Supervisors, customers, and sales teams to resolve scheduling exceptions and provide exceptional customer service
* Identify gaps in schedules and provide input on technician capacity, including overtime when necessary due to backlog volume spikes
* Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators
* Work in SAP to support service activities, manage parts ordering, and track parts
* Handle project-related work such as inventory support, planning for large order requests from sales, and processing returns
* Ensure timely completion of service calls in accordance with service level agreements, researching and resolving ticket scheduling issues using complex systems
* Monitor and respond to incoming requests and emails related to special projects
* Participate in strategic initiatives to drive organizational efficiency and improve processes
**Requirements**
* High school diploma or GED required
* 1 to 2 years of experience in customer service or logistics/transportation
* Strong organizational skills and ability to multi-task against various deadlines
* Advanced communication skills, both verbal and written
* Intermediate skills in Microsoft applications
**Nice-to-Haves**
* Experience in the beverage industry is preferred
* Familiarity with SAP or similar applications
**Benefits**
* Comprehensive health insurance package
* Dental insurance
* 401(k) retirement plan with company matching
* Paid time off
* Vision insurance
* Life insurance
* Opportunities for professional growth and development
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and organized individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Contact Information**
arenaflex
[insert contact information]
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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