**Job Summary:**
Join arenaflex, a dynamic and innovative organization driving the future of transportation, as an Experienced Customer Service Representative. This role is an exciting opportunity to provide exceptional customer service to the public, working with motor vehicle services including licensing, titling, testing, and permits at a local arenaflex field office. As a key member of our team, you will be responsible for delivering timely and accurate work products, ensuring security and validation of documents, and working in coordination with arenaflex policies and procedures.
**Job Location:**
Our field office is located at:
1703 East Larkspur Lane, Tempe, AZ
**Posting Details:**
* Salary: $16.0424 - $18.0807
* Grade: 13
* Job Type: Full-time
**Job Description:**
As an Experienced Customer Service Representative at arenaflex, you will be the face of our organization, providing exceptional customer service to the public. Your primary responsibilities will include:
### Key Responsibilities:
* **Customer Service:**
+ Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history.
+ Data entry and review are required to ensure accurate and timely processing of customer requests.
* **Credential and Title Work:**
+ Process credentials and title work, examining documents and applications for accuracy, validity, and security.
+ Adhere to arenaflex rules, regulations, processes, and procedures, including ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
* **Testing and Inspections:**
+ Administer testing, including operator knowledge and skills testing.
+ Conduct level I vehicle inspections to include VIN validation.
+ Capture customers' photos, signatures, and application information for credential eligibility/issuance.
* **Fees and Accounting:**
+ Determine, collect, and evaluate fees.
+ Use general accounting procedures to balance accounts.
* **Process Improvement:**
+ Participate in process improvement activities, including the use and application of the Arizona Management System.
+ Identify potential gaps in processes, recommending solutions to gain efficiencies, reduce cost, and increase customer service.
### Knowledge, Skills & Abilities (KSAs):
* **Knowledge:**
+ Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures.
+ Knowledge of or the ability to execute customer service principles and best practices.
* **Skill:**
+ Communication both verbal and written with a customer-centric focus.
+ Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
* **Ability:**
+ Adapt and embrace a changing environment, processes, and procedures.
+ Stand or sit for long periods and work outside when necessary.
+ Excel in an office environment, including operating a PC, proprietary arenaflex software, and other office equipment.
### Selective Preference(s):
* **Ideal Candidates:**
+ CSR 1: Some experience in customer service, cash handling, and data entry.
+ CSR 3: 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards.
### Pre-Employment Requirements:
* Must have and maintain a valid Arizona driver's license.
* If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply:
+ Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license.
+ Complete all required training and successfully pass all necessary driver's license record checks.
+ The license must be current, unexpired, and neither revoked nor suspended.
### Benefits:
* Comprehensive benefits package, including:
+ Sick leave
+ Vacation with 10 paid holidays per year
+ Paid Parental Leave (up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child)
+ Health and dental insurance
+ Retirement plan
+ Life insurance and long-term disability insurance
+ Optional employee benefits, including short-term disability insurance, deferred compensation plans, and supplemental life insurance
### Contact Us:
For questions about this career opportunity, please contact arenaflex Human Resources Recruitment via email at
[email protected] or phone call at (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. arenaflex is an Equal Employment Opportunity Employer.
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