**Job Summary:**
Join the arenaflex family and embark on a new journey as a Customer Service Representative! As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and providing top-notch support to our valued customers. If you're passionate about delivering world-class service, have a knack for problem-solving, and are eager to grow your skills and career, we want to hear from you!
**About arenaflex:**
At arenaflex, we're more than just a company – we're a family of passionate individuals dedicated to making a difference in the lives of our customers and employees alike. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. As a Customer Service Representative, you'll be part of a dynamic team that's shaping the future of customer experience.
**Why You'll Love This Role:**
* **Make a Real Impact:** As a Customer Service Representative, you'll have the opportunity to make a tangible difference in the lives of our customers, resolving issues and providing solutions that exceed their expectations.
* **Grow Your Skills:** With comprehensive training and ongoing support, you'll have the chance to develop your skills and knowledge in a fast-paced, dynamic environment.
* **Work-Life Balance:** Enjoy the flexibility of a remote work arrangement, allowing you to balance your personal and professional life with ease.
* **Career Growth Opportunities:** arenaflex is committed to helping you grow and develop your career, with opportunities for advancement and professional development.
**Key Responsibilities:**
* **Issue, Reissue, and Refund Passenger Tickets:** Process and resolve ticket-related issues efficiently and effectively.
* **Book, Price, and Confirm Flight Reservations:** Provide expert assistance to customers booking flights, including resolving any issues that may arise.
* **Rebook Passengers on Oversold Flights:** Work with customers to rebook flights and resolve oversold flight issues.
* **Perform Passenger Check-in and Seat Assignment:** Assist customers with check-in and seat assignment, including resolving any issues that may arise.
* **Issue Vouchers and Coordinate with Contractors:** Provide support to customers requiring vouchers or other services, including coordinating with contractors as needed.
* **Operate Gate Reader/Scanner and Related Responsibilities:** Use gate reader/scanner technology to facilitate passenger boarding and resolve any issues that may arise.
* **Make Boarding and Departure Gate Announcements:** Provide clear and concise announcements to passengers regarding boarding and departure times.
* **Deliver Domestic/Global Flight Information:** Provide accurate and timely flight information to customers.
* **Perform Passenger Carrier Flight Close-out Procedures:** Assist with closing out flights and resolving any issues that may arise.
* **Accept, Check, and Tag Passengers' Bags:** Process and resolve baggage-related issues efficiently and effectively.
* **Maintain the Timeline of Flight Boarding Process:** Ensure that flights depart on schedule and that all necessary procedures are followed.
* **Perform Customer Service at the Task Training:** Provide support to customers during training sessions.
* **Process and Complete Credit Card Bag Transactions:** Assist customers with credit card transactions and resolve any issues that may arise.
* **Assist Passengers with Self-Service Kiosk Check-in and Kiosk Bag Processing:** Provide support to customers using self-service kiosks.
* **Queue Strains at Price Tag Counter Kiosks and Price Tag Counters:** Assist customers with queuing and resolving any issues that may arise.
* **Clear/Confirm Global Files at Kiosk:** Process and resolve global file-related issues efficiently and effectively.
* **Accept and Set Off Passengers' Self-Tagged Luggage:** Process and resolve baggage-related issues efficiently and effectively.
* **Assist Customers Wanting Unique Help or In-Station:** Provide support to customers requiring special assistance, including boarding, deplaning, and transporting non-ambulatory passengers.
* **Perform Customer Service Work Related to Dealing with Nearby Flights and Contractor/Floor Dealing with Agreements or Contracts:** Assist customers with issues related to nearby flights and contractor/floor dealing with agreements or contracts.
* **Have Normal and Predictable Attendance on Site:** Ensure that you are present and available to work as scheduled, including meeting any overtime requirements.
* **Respond and Help During Safety and/or Emergency Situations:** Provide support to customers during safety and/or emergency situations.
* **Provide Connecting Passengers with Gate Information:** Provide accurate and timely gate information to connecting passengers.
* **Provide Exceptional Customer Service in an Expert Way and According to arenaflex Guidelines:** Deliver world-class customer service, adhering to arenaflex policies and procedures.
**All You'll Need for Success:**
* **Minimum Qualifications:**
+ High school degree or GED or global equivalent
+ Bilingual language skills required in some locations
+ Applicable valid driver's license as required by local authorities
+ Must satisfy FAA background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable
+ Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet arenaflex and safety requirements
+ Must be legally authorized to work in the U.S.
* **Preferred Qualifications:**
+ Working knowledge of Sabre or another Passenger Service System
+ Previous head-to-head Customer Service experience
+ Working in a fast-paced environment
**What You'll Get:**
* **Travel Perks:** Enjoy the opportunity to travel with arenaflex, with access to over 6,800 daily flights across our global network.
* **Health Benefits:** Receive comprehensive health, dental, prescription, and vision benefits, as well as access to digital health visits, flexible spending accounts, and more.
* **Wellness Programs:** Take advantage of our wellness programs, which offer the right tools, resources, and support to help you live your best life.
* **401(k) Program:** Participate in our 401(k) program, with company contributions available after one year.
* **Additional Benefits:** Enjoy other wonderful benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**How to Apply:**
Ready to join the arenaflex family and embark on a new journey as a Customer Service Representative? Click the link below to apply today!
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**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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