**Join the arenaflex Team and Become the Voice of arenaflex**
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where every interaction is an opportunity to make a meaningful connection? If so, we invite you to join our arenaflex team as an Experienced Customer Service Representative - Sales (Hybrid)!
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over 140 years, we've been innovating, reliable, and high-quality products and services that empower our customers to mobilize their communications and entertainment. With a strong commitment to customer satisfaction, we're creating new solutions for consumers and businesses to help them stay connected and thrive.
**Your Role as the Voice of arenaflex**
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be the voice of arenaflex, delivering exceptional customer experiences that exceed expectations and drive sales growth.
**Key Responsibilities:**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections.
* Explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed.
* Build customer confidence and loyalty by resolving issues, supporting various customer inquiries, including technical issues.
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and paid training.
* Collaborate with cross-functional teams to resolve complex customer issues and drive sales growth.
**What We're Looking For:**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and driving sales growth.
* Strong Work Ethic: You're a self-motivated, results-driven individual who thrives in a fast-paced environment.
* Adaptability: You're flexible and able to adapt to changing priorities and customer needs.
* Problem-Solving Skills: You're a critical thinker who can analyze complex issues and develop effective solutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all interactions.
**Join Our Team and Enjoy Amazing Perks and Benefits:**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone.
* Tuition reimbursement program.
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
* Paid Parental Leave.
* Medical/Dental/Vision coverage.
* 401(k) plan.
* Additional sick leave beyond what state and local law require may be available but is unprotected.
* Adoption Reimbursement.
* Disability Benefits (short term and long term).
* Life and Accidental Death Insurance.
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
* Employee Assistance Programs (EAP).
* Extensive employee wellness programs.
**Work from Home (WFH) Requirements:**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities:**
* As a Premier Service Consultant, you'll have the opportunity to round out your experience with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions.
* With arenaflex, your career possibilities are limitless. You'll have the chance to take on new challenges, develop new skills, and advance your career in a dynamic and supportive environment.
**Apply Today and Become the Voice of arenaflex!**
If you're ready to take the lead as the voice of arenaflex, we invite you to apply today! Join our team and become part of a global leader in communications and technology. Don't miss this opportunity to make a meaningful connection with customers and drive sales growth.
**Equal Employment Opportunity (EEO) Statement:**
arenaflex is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodations for qualified individuals with disabilities and are a fair chance employer. We do not initiate a background check until an offer is made.
**Remote Work Opportunity:**
This hybrid-remote position reports to our Mesa, Arizona location, and you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Mesa, Arizona
**Apply Now:**
Apply Job!
Apply for this job