At arenaflex, we are committed to providing exceptional customer service and ensuring the smooth operation of our ground services. As an Experienced Customer Service/Ground Operations Agent – MFR, you will play a vital role in delivering an outstanding experience for our customers, while also contributing to the efficient and safe operation of our airport facilities.
**About arenaflex**
arenaflex is a leading provider of air transportation services, with a strong commitment to customer satisfaction and operational excellence. Our team of dedicated professionals is passionate about delivering exceptional service and ensuring the safety and well-being of our customers. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same.
**Key Responsibilities**
As an Experienced Customer Service/Ground Operations Agent – MFR, your key responsibilities will include:
* Providing exceptional customer service to all customers, including scheduled or charter services
* Processing tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
* Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
* Marshaling in the planes and pushing back the aircraft
* Handling denied boarding situations, soliciting volunteers, re-accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate
* Assisting customers with special needs, such as customers who need assistance in boarding, loading and unloading baggage, and co-mailing of various weight and dimensions to and from aircraft and applicable airport baggage areas
* Operating heavy, motorized machinery/equipment, including tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
* Enforcing safety/security measures and monitoring safety-sensitive zones to ensure FAA compliance
* Ensuring Allegiant Air and airport regulations are followed
* Performing other duties as assigned
**Essential Qualifications**
To be successful in this role, you will need to possess the following essential qualifications:
* A combination of education and experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
* High School Diploma/GED or equivalent
* Minimum one (1) year customer service experience or equivalent in related training and/or experience; Airline industry preferred
* Must be at least 18 years of age and possess a valid driver's license
* Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers
**Preferred Qualifications**
While not essential, the following qualifications are preferred:
* Basic computer skills; Knowledge of general office equipment
* People-oriented, highly motivated with a positive and friendly attitude
* Available to work varied hours, including nights, weekends, and holidays, and able to stay late for irregular operations
* Well-groomed and adheres to dress code policy
* Ability to work efficiently under time constraints
* Available to attend required training
**Physical Requirements**
The physical demands and work environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
* Office: While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature, and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
* Airport Agent: While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
**Career Growth Opportunities and Learning Benefits**
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
* On-the-job training and development programs
* Opportunities for advancement and career progression
* Access to industry-leading training and development resources
* A supportive and inclusive work environment
**Work Environment and Company Culture**
At arenaflex, we pride ourselves on our commitment to customer satisfaction and operational excellence. Our team of dedicated professionals is passionate about delivering exceptional service and ensuring the safety and well-being of our customers. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to industry-leading training and development resources
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from people of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].
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