At arenaflex, we're on a mission to revolutionize the healthcare industry by providing innovative medical technologies that improve the lives of our customers and patients. As a Customer Success Associate in our Injury/Infection Prevention team, you'll play a critical role in driving revenue growth, promoting our cutting-edge products, and delivering exceptional customer service. If you're a results-driven sales professional with a passion for making a difference in healthcare, we want to hear from you.
**About arenaflex**
arenaflex is a world-leading medical technology company that's dedicated to making healthcare better. With a diverse portfolio of innovative products and services, we're committed to helping people lead more active and satisfying lives. Our team is driven by a shared passion for excellence, and we're looking for like-minded individuals who share our vision.
**What You'll Do**
As a Customer Success Associate, you'll be responsible for driving revenue growth and promoting our Stryker Sage products to healthcare professionals and customers. Your key responsibilities will include:
* **Drive Focus and Targeted Organic Growth**: Collaborate with the Sales team to identify opportunities for growth and develop targeted strategies to achieve accretive op margin performance across our legacy products.
* **Promote Stryker Sage Products**: Educate and inform healthcare professionals about the benefits and features of our products, providing excellent customer service and developing strong relationships with our customers.
* **Educate and Inform Healthcare Professionals**: Provide product training and support to healthcare professionals, ensuring they have the knowledge and skills they need to effectively use our products.
* **Meet Targeted Objectives**: Work closely with the Sales team to meet targeted objectives within your assigned geography, driving revenue growth and expanding our customer base.
* **Assist in Hospital Surveys and Post-Sale Implementation**: Collaborate with the Sales team to ensure seamless implementation and training of our products, ensuring customer adoption and satisfaction.
* **Focus on Customer Satisfaction**: Demonstrate teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity, and providing a highly responsive and unsurpassed level of customer service.
* **May Assist in Preparation and Operation of Trade Shows, Conventions, and Clinical Meetings**: Collaborate with the Sales team to prepare and execute trade shows, conventions, and clinical meetings, promoting our products and building relationships with healthcare professionals.
* **Keep Sales Leaders and Sales Representatives Informed**: Regularly update Sales Leaders and Sales Representatives on territory and project progress, ensuring seamless communication and collaboration.
* **Solve Product Problems**: Expedite the resolution of product problems for customers, ensuring their needs are met and their satisfaction is maintained.
* **Understand and Adhere to Facility Protocols and OSHA Guidelines**: Familiarize yourself with and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.
* **Adhere to GMP Policies and Procedures**: Understand and adhere to all GMP policies and procedures as stipulated by the FDA and other governing bodies.
**What You Need**
To succeed in this role, you'll need:
* **Bachelor's Degree**: A degree in a related field, such as business, marketing, or healthcare.
* **0-2 Years Professional Experience**: Experience in sales, marketing, or a related field, with a proven track record of success.
* **Excellent Time Management, Project Management, and Customer Service Skills**: Proven ability to manage multiple projects, prioritize tasks, and deliver exceptional customer service.
* **Valid Driver's License**: A valid driver's license in the state of residence and a good driving record.
**Physical Requirements**
As a Customer Success Associate, you may be required to:
* **Move, Set Up, and Demonstrate Products**: Move, set up, and demonstrate products weighing up to 50 pounds, requiring reach, push, or pull to accomplish job accountabilities.
* **Prolonged Periods of Stooping, Kneeling, Crouching, Bending, Sitting, Standing, and/or Crawling**: Spend prolonged periods in these positions, requiring coordination of the eye, hand, and foot movement.
* **Grasp by Hand and Meet Cognitive Demands**: Grasp by hand and meet cognitive demands, including visual and auditory discrimination, memory, reading ability, and memory retention.
**Mental Requirements**
As a Customer Success Associate, you'll need to:
* **Exercise Discretion and Independence**: Exercise discretion and independence when applying professional expertise.
* **Possess Written and Oral Communication Skills**: Possess strong written and oral communication skills, including the ability to present to large groups of people.
* **Manage Time and Prioritize Work**: Manage time and prioritize work, bringing tasks to completion with minimal supervision.
* **Prioritize Work and Keep Detailed and Confidential Records**: Prioritize work and keep detailed and confidential records.
* **Possess Unwavering Ethics & Integrity**: Possess unwavering ethics and integrity in a competitive and demanding work environment.
* **Excellent Customer Service Skills**: Provide exceptional customer service, demonstrating a consultative approach and operating with honesty and integrity.
**What We Offer**
As a Customer Success Associate at arenaflex, you'll enjoy:
* **A Winning Team**: Join a team driven to achieve our mission and deliver remarkable results.
* **Quality Products**: Work with innovative medical technologies that improve the lives of our customers and patients.
* **Career Growth Opportunities**: Discover your strengths, follow your passion, and own your own career.
* **Competitive Compensation and Benefits**: Enjoy a competitive base salary, bonus structure, and benefits package.
**Learn More**
To learn more about our Sage Infection and Injury Prevention Products, visit [www.sageproducts.com](http://www.sageproducts.com).
**Apply Now**
If you're a results-driven sales professional with a passion for making a difference in healthcare, apply now to join our team at arenaflex.
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