At arenaflex, we're passionate about connecting the world in their own language, one multilingual event at a time. Our Customer Success team is the heart of how we support and grow lasting client relationships, working closely with our global Sales teams, Project Managers, and other departments to make every customer interaction thoughtful, proactive, and genuinely helpful. We're a people-first team – curious, collaborative, and always ready to step in – and we're looking for a seasoned professional to join our ranks as a Customer Success & Sales Operations Manager.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for multilingual events, conferences, and meetings. Our cutting-edge technology and expert team help clients connect with their audience in their own language, breaking down language barriers and fostering meaningful interactions. With a global presence and a commitment to excellence, arenaflex is the go-to partner for organizations seeking to expand their reach and build lasting relationships with their audience.
**The Role: Key Responsibilities**
As a Customer Success & Sales Operations Manager at arenaflex, you'll play a critical role in driving client success and growth, while also supporting the Sales Operations team in streamlining processes and improving efficiency. Your key responsibilities will include:
* **Customer Relationship Management**
+ Build and grow strong client relationships across your portfolio of accounts, ensuring timely follow-up and meaningful engagement.
+ Present quotes through live meetings and ensure timely follow-up after events via meeting or survey.
+ Host regular client meetings and share insights to support retention and satisfaction.
+ Resolve any client issues in close collaboration with Operations and Management.
* **Growth & Opportunity Development**
+ Proactively explore new business opportunities within existing accounts, identifying potential for new service areas.
+ Expand client contact networks and collaborate regularly with Business Development Managers to align on account strategies and client communication.
* **Sales Operations Support**
+ Coordinate contract, terms, and special agreement processes, ensuring accuracy and timely completion.
+ Support onboarding of arenaflex as a vendor with new clients and escalate delays when needed.
+ Gather feedback during onboarding and identify areas for process improvement.
+ Be the go-to person in your time zone for HubSpot-related questions or troubleshooting.
+ Assist with platform access requests and strategic account support during NALA business hours.
* **Operational Coordination & Admin**
+ Work with the Accounting team to support accurate and timely invoicing.
+ Ensure seamless handovers to Project Management for live event execution.
+ Contribute to reporting, client feedback analysis, and internal documentation.
**Key Experiences and Competencies**
To succeed in this role, you'll need to bring the following experiences and competencies to the table:
* Confidence leading video calls and managing client relationships.
* Experience working with senior stakeholders internally and externally.
* Strong attention to detail and documentation habits.
* Tech-savviness – especially in HubSpot, Zoom, and collaborative tools.
* A self-starter mindset – you manage your workload independently.
* Strong communication, listening, and conflict resolution skills.
* A flexible, solutions-focused mindset.
**Why Join arenaflex?**
As a Customer Success & Sales Operations Manager at arenaflex, you'll have the opportunity to make a real impact on our clients' success and growth. You'll work with a talented team of professionals who are passionate about innovation and excellence, and you'll have access to cutting-edge technology and training to help you succeed. Plus, you'll enjoy a dynamic and supportive work environment that values collaboration, creativity, and continuous learning.
**What We Offer**
* Competitive salary and benefits package.
* Opportunity to work with a leading provider of innovative solutions for multilingual events.
* Collaborative and dynamic work environment.
* Access to cutting-edge technology and training.
* Flexible work arrangements and remote work options.
* Professional development opportunities and career growth.
**How to Apply**
If you're a seasoned professional with a passion for customer success and sales operations, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can make a real impact at arenaflex.
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