At arenaflex, we're revolutionizing the way organizations manage their vehicle reimbursement and risk mitigation solutions for employees who drive. With a rich history of 80 years of expertise and innovative technology, arenaflex enables organizations to optimize spend and increase productivity across their workforce. Our solutions are purpose-built to provide data-driven insights and strategic decision making, making us the preferred vehicle reimbursement partner to top Fortune 500 companies globally.
As a dedicated and empathetic Customer Support Agent, you'll be the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a seamless experience with our products and services. You'll be part of a collaborative, fast-paced environment where you'll thrive in providing guidance and support to users across a variety of everyday challenges.
**About arenaflex**
arenaflex is more than just a company – we're a community that's passionate about making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day: WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. We believe in the power of true individuality and actively celebrate and accept each team member. We strategically recruit and retain talent reflecting our local communities' rich diversity, fostering a culture where innovation thrives.
**Key Responsibilities**
As a Customer Support Agent at arenaflex, you'll be responsible for:
- Resolving and responding to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels.
- Delighting end-users and client administrators with a positive, customer-centric approach to question and issue resolution.
- Leading customers' expectations and experience in a way that results in high customer satisfaction.
- Managing, monitoring, and recording all customer cases, case updates, and ongoing tasks in the proper channels.
- Reviewing and processing customer forms and documentation.
- Serving as a Subject Matter Expert (SME) on designated Everlance products and support tasks and processes.
- Liaising with the team management for escalations and to ensure proactive and timely resolution of end-user issues.
- Ability to work after hours and on weekends as needed.
**Desired Skills & Experience**
To succeed in this role, you'll need:
- 1 year or more of customer service or support experience (tech or SaaS experience preferred).
- Strong English communication skills, both written and verbal. (Spanish and / or French proficiency a plus).
- Tech-savvy with the ability to learn new systems quickly.
- Comfortable working in a fast-paced environment and handling multiple tasks.
- Proven ability to assist customers across multiple channels, including phone, email, and live chat.
- Reliability, consistency, and a commitment to the work – adhering to regular business hours and working to close out daily goals benefiting our customers; the ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly.
- Knowledge of the taxation lifecycle, including reimbursements, deductions, compliance, and payment processing, is a plus.
- Experience with support platforms such as Zendesk or Salesforce preferred.
**Career Growth Opportunities & Learning Benefits**
At arenaflex, we're committed to your growth and development. You'll have access to:
- Dynamic learning sessions and strategic training to enhance your skills and knowledge.
- Our lively Employee Resource Groups, where you can connect with colleagues who share similar interests and passions.
- Opportunities to take on new challenges and responsibilities as you grow in your role.
- A culture that values innovation, creativity, and continuous learning.
**Work Environment & Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. You'll have the opportunity to work from the comfort of your own home or a designated workspace, with access to:
- A collaborative and supportive team environment.
- Flexible working hours and a regular schedule (9am - 5pm ET, with occasional after-hours and weekend hours as needed during peak times).
- A comprehensive benefits package, including medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
**Compensation & Perks**
arenaflex offers a competitive compensation package, including:
- A pay rate of $20 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
- A $1000 Home Office Reimbursement Program.
- A $2000 Internal Referral Program.
- WorkAnywhere Reimbursement of Internet and Cellular Costs.
- 16 weeks maternity and adoption leave.
- 8 weeks paternity leave.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
**How to Apply**
If you're passionate about delivering exceptional user experiences and are eager to join a dynamic and innovative team, apply now! We can't wait to hear from you!
Apply for this job