At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – providing exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our vibrant community of veterinary professionals.
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to many millions of animals every year across all 50 states.
**The Role**
As a Customer Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment, excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
**Key Responsibilities**
- **Support Existing Users**: Respond to user inquiries via live chat, email, and phone in a timely manner, providing excellent written and verbal communication skills.
- **Troubleshoot Issues**: Quickly resolve issues and explain scenarios/solutions in an easily digestible and effective manner.
- **Admin Responsibilities**: Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more.
- **Cross-Functional Collaboration**: Work with engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools.
- **Vendor and Industry Partnerships**: Work with vendor and industry partners to streamline communication and alerts between systems.
- **Process Development**: Help to continuously develop and expand processes in order to streamline support workflows.
**You Should Have**
- **1 Year of Relevant Experience**: 1 year of relevant, customer-facing work experience, preferably in a similar role.
- **Education**: 2 Year Associate's Degree or 4 Year College Degree.
- **Excellent Communication Skills**: Excellent written and verbal communication skills, with the ability to adapt quickly and manage many concurrent responsibilities.
- **Patience and Compassion**: Patience and compassion when handling difficult situations.
- **Strong Desire to Learn**: A strong desire to learn and help our customers succeed.
- **Positive Attitude**: A positive attitude and one-for-all team mentality, with excellent collaboration skills.
- **Tech/Start-Up Experience**: Tech/start-up work experience is a plus but not required.
**Benefits**
- **100% Remote Work**: 100% remote work within the USA.
- **Comprehensive Benefits Package**: Medical, Dental, and Vision Insurance, Automatic 401k contribution, Employee referral program, At-home office set up, Bi-annual company retreats, Open vacation policy, Equity, and Monthly team events.
- **Competitive Salary**: The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in a fast-paced and dynamic environment. We offer a comprehensive training program, regular feedback and coaching, and opportunities for professional growth and advancement.
**Work Environment and Company Culture**
arenaflex is a remote-first company, with a flexible and adaptable work environment. We prioritize work-life balance, providing a comprehensive benefits package and a supportive team culture. Our company values include:
- **Innovation**: We're committed to innovation and continuous improvement, always looking for ways to improve our products and services.
- **Collaboration**: We believe in the power of collaboration, working together as a team to achieve our goals.
- **Customer Focus**: We're customer-centric, always putting the needs of our customers first.
- **Inclusion**: We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds.
**How to Apply**
If you're a motivated and passionate individual who is excited about the opportunity to join our team, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. We can't wait to hear from you!
**Important Note**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:
- **Verify Job Listings**: Only apply for job openings on official sites (arenaflex's Careers Page, LinkedIn, BuiltIn, and Indeed).
- **Authentic Communications**: Be cautious of unexpected messages or calls, and verify their authenticity.
- **Legitimate Job Postings**: Independently verify the legitimacy of any job postings you come across.
- **Sensitive Information**: Never request or provide sensitive personal or financial information during the application process.
We're committed to creating a safe and secure job search experience for everyone. Thank you for your understanding and cooperation!
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