At arenaflex, we're passionate about crafting unforgettable experiences for travelers from around the world. As a leading tour company, we've been welcoming English-speaking clients to our destination cities across Europe for over 20 years. Our commitment to delivering unparalleled experiences has earned us a reputation as a trusted partner in the travel industry.
**About the Role**
We're seeking an experienced Customer Support Representative to join our team in reservations and customer support. As a key member of our global team, you'll play a vital role in providing exceptional service to our clients and travel agents. Your primary focus will be on customer and travel agent inquiries, sales, and reservation assistance. You'll be the face of arenaflex, ensuring that every interaction is seamless, informative, and memorable.
**Key Responsibilities**
• Answer questions about arenaflex's tours and services, providing in-depth explanations and expert advice to clients and travel agents.
• Assist clients and travel agents with reservations via phone and email, ensuring that every inquiry is addressed promptly and professionally.
• Engage in sales conversations, upselling our products and services where appropriate, while maintaining a consultative approach.
• Respond to email inquiries from travel agents, customers, third parties, and other stakeholders, providing timely and accurate information.
• Handle phone calls from clients seeking assistance while on the ground in Europe, resolving issues efficiently and effectively.
• Maintain meticulous organization of customer and reservation information, ensuring seamless communication with the Rome team.
• Collaborate with the Rome team to resolve last-minute issues, including ticketing, transfers, and client communication.
**What We Offer**
• Competitive salary based on experience
• Paid time off to recharge and relax
• Opportunities for career growth and professional development
• Comprehensive training on arenaflex's products and European destinations
• A chance to be part of an international team, working in a new location
• Flexible schedule to balance work and personal life
• Professional development assistance to enhance your skills and knowledge
• A dynamic and supportive work environment that fosters growth and collaboration
**Essential Qualifications**
• Experience in customer service for discerning clients, preferably in the travel industry
• Excellent verbal and written communication skills for working in an international context
• Excellent phone presence, with the ability to handle high-volume calls
• Experience in soft sales, with a consultative approach
• Strong digital proficiency and general computer skills, including Google Workspace, Microsoft Office, and Slack
• A college degree, preferably in a related field
• Experience traveling and a love of travel, with a passion for exploring new destinations
**Preferred Qualifications**
• Professional background in the travel industry, with experience in tour operations or customer service
• Fluency in multiple languages, with a focus on European languages
• Experience working in a remote or virtual team environment
• Familiarity with arenaflex's products and services, with a passion for delivering exceptional customer experiences
**Work Environment and Culture**
At arenaflex, we value diversity, inclusivity, and collaboration. Our global team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, learning, and fun. As a Customer Support Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for travel and customer service.
**Compensation and Benefits**
• Competitive salary based on experience
• Paid time off to recharge and relax
• Flexible schedule to balance work and personal life
• Professional development assistance to enhance your skills and knowledge
• Comprehensive training on arenaflex's products and European destinations
• A dynamic and supportive work environment that fosters growth and collaboration
**How to Apply**
If you're a motivated and customer-focused individual with a passion for travel, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex's website or email address]. We can't wait to hear from you!
**Application Question(s)**
• Are you available to work Tuesday - Saturday 11am to 7pm?
**Education**
• Bachelor's degree (required)
**Experience**
• Travel-related experience (1 year, required)
**Work Location**
• Remote
Don't miss this opportunity to join arenaflex's global team and embark on a rewarding career in customer support. Apply now and take the first step towards delivering unforgettable experiences for travelers from around the world!
Apply for this job