At arenaflex, we pride ourselves on being a national leader in filing service of legal documents, with a team of 350 professionals working together to deliver exceptional results. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of our competition.
As a Customer Support Specialist at arenaflex, you will play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
**Job Overview**
The Customer Support Specialist is a full-time remote position that requires you to be located in the US. As a member of our team, you will be responsible for responding to customer support tickets, managing high-volume phone calls, and addressing emails and internal department queries. You will also be required to document issues in Confluence, visit court dockets for information on case filing, and occasionally pull filed papers.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and Google Suite
* Experience with customer relationship management (CRM) software
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have opportunities to:
* Develop your skills and knowledge in customer support and service
* Work with a talented team of professionals who are passionate about delivering exceptional results
* Participate in training and development programs to enhance your skills and career prospects
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives. As a Customer Support Specialist, you will be part of a team that is dedicated to excellence and committed to making a difference.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package that includes:
* Health, dental, and vision insurance
* 401(k) plan with company match
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Pay: $14.00 to $18.00 per hour
**Schedule**
This is a full-time, Monday-to-Friday position that requires you to be available during regular business hours.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
**Join Our Team Today!**
At arenaflex, we believe that our employees are our greatest asset. We are committed to providing a positive and supportive work environment that encourages growth, development, and success. If you are looking for a challenging and rewarding career opportunity, we invite you to join our team today!
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