Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the arenaflex team as an Experienced Fiber Customer Support Analyst. At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that transform the way people connect and interact. We're a company that values creativity, innovation, and impact, and we're committed to making a positive difference in the world. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our community.
**What You'll Be Doing**
As an Experienced Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a dynamic team in a call center environment, where you'll troubleshoot issues in hardware, software, applications, networks, or devices, and answer customer technical questions. Your responsibilities will include:
* Answering incoming calls from customers with order inquiries and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. If you have a related Associate Degree or 2+ years' relevant experience, and technical support call center experience, that's even better!
**Essential Qualifications**
* 2+ years' experience in a customer-facing role, preferably in a technical support environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**Preferred Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
* Knowledge of communication and networking components
* Experience with trouble reporting and analysis
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong technical skills, including knowledge of communication and networking components
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Technical training and certification programs
* Leadership development programs
* Opportunities for career advancement and promotion
**Work Environment and Company Culture**
We're a remote-friendly company, and you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* A salary range of $670.00 to $1,774.50 weekly, based on a full-time schedule
* Incentive-based compensation, with the potential to earn more
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Award-winning total rewards package
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're passionate about delivering exceptional customer service and technical support, and you're looking for a challenging and rewarding career opportunity, we invite you to apply for the Experienced Fiber Customer Support Analyst role at arenaflex. Please visit our website to learn more and submit your application.
Apply Job!
Apply for this job