**Job Highlights:**
- **Start Date:** Immediate openings available
- **Position:** Advisor, Customer Logistics and Supply Chain
- **Company:** careerzynith
- **Location:** Remote
- **Compensation:** A competitive salary
**Location(s):**
- United States of America
**City/Cities:**
- Remote
**Travel Required:**
- 00% - 25%
**Relocation Provided:**
- No
**Job Posting End Date:**
- October 25, 2024
**Shift:**
**Job Description Summary:**
At careerzynith, we're on a mission to revolutionize the way we approach customer logistics and supply chain management. As an Advisor, Customer Logistics and Supply Chain, you'll play a vital role in providing exceptional customer service, resolving complex issues, and driving process improvements across our organization. If you're a motivated and detail-oriented professional with a passion for supply chain management, we want to hear from you!
**What You'll Do for Us:**
As an Advisor, Customer Logistics and Supply Chain, you'll be responsible for:
- **Managing planned activities and resolving issues** that affect multiple orders/customers, determining solutions, and executing changes. Lead cross-functional meetings to resolve issues.
- **Performing all Customer Service day-to-day work**, managing escalated issues, and addressing service issues & opportunities/trends raised by Customers, PSS teams, Customer Solutions, and Account Teams.
- **Leading continuous improvement activities and project management** with cross-functional teams.
- **Understanding performance metrics and improving quality, speed, and capabilities** to meet or exceed goals.
- **Serving as a single point of contact** for assigned customers, attending face-to-face customer meetings, internal forecast meetings, sales meetings, etc.
- **Managing high-volume promotional activities** by ensuring end-to-end execution of all Customer requirements.
- **Communicating and presenting** to all levels in the organization.
- **Types of planned activities managed** - Informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, SAP implementations.
- **Types of unplanned activities managed** - unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code, and too old to sell process.
- **Day-to-day customer service activities** (i.e., order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor-managed inventory; duplicate, missing, or incorrect orders; identification and correction of electronic data interchange (EDI) order issues; transportation Pool Schedules; order scrubbing to adhere to careerzynith policies; item conversion; combining two or more orders to ship together; careerzynith distributor special services.
- **Investigating, validating, claiming, or requesting reversal of fines, customer deductions, and transportation deductions.**
**Qualifications & Requirements:**
- **Required:** High School diploma; GED equivalent.
- **Availability to work rotating weekends.**
- **Preferred:** Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience.
- **At least one year in a customer-facing role and one year in a call center.**
- **Three years in a customer-facing role; three years in a call center are preferred.**
- **Strong customer service, problem-solving, issue resolution, and communication skills.**
- **Building collaborative relationships** with Product Supply System teams, Sales, and our customer.
- **Knowledge of supply chain, Order Management, and Customer Services processes and systems.**
- **Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication.**
- **Must be able to operate independently with minimal daily supervision.**
- **Express ideas precisely, persuasively, and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner.**
- **Commitment to and passion for continuous improvement.**
- **Experience with the following systems is preferred** - SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), Microsoft Office.
**What We Can Do for You:**
- **Innovative Technology:** We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
- **Experiences:** With a global organization and the opportunity to learn and grow.
- **Compensation & Benefits:** Competitive benefits package that start on day one of employment.
**Skills:**
- Communication
- Complex Issues (Inactive)
- Cross-Functional Teamwork
- Customer Service
- Group Problem Solving
- Order Management
- Prioritization
- Process Improvements
- Relationship Building
- Supply Chain
- Teamwork
- Time Management
**Pay Range:**
- $60,200 - $74,100
**Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.** A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
**Our Purpose and Growth Culture:**
At careerzynith, we're committed to creating a culture that's grounded in our purpose to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at careerzynith.
**We are an Equal Opportunity Employer** and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
**Apply Job!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.